Receptionist & Donations Scheduler

THE SALVATION ARMY•Jackson, MS

2d•$0 - $13•Onsite

About The Position

The Receptionist & Donations Scheduler answers and routes telephone calls, records and distributes messages, welcomes and assists visitors and clients, and provides general information about The Salvation Army’s operations and services. The position also performs clerical work, including data entry and filing; receives donations and deliveries and prepares donation receipts; and schedules truck pickup appointments and route assignments. The receptionist maintains pickup information and tickets, assists drivers with scheduling and location details, and contacts donors to resolve pickup issues or complaints. This is a full-time regular position located at the ALM-Jackson MS Corps in Jackson, Mississippi. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m. The stated pay is $12.50 per hour.

Requirements

High school diploma or GED.
Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities and experience working in a business with dispatcher responsibilities, or an equivalent combination of training and experience providing the necessary knowledge, skills, and abilities.

Responsibilities

Answer telephone calls courteously, transfer calls to the appropriate destination, answer questions, and provide accurate information.
Record complete messages and distribute them promptly and accurately by telephone or email.
Greet and announce visitors and clients; answer questions and provide instructions or referrals; screen sales representatives soliciting The Salvation Army.
Receive and assist people requesting social service assistance and locate appropriate personnel to help visitors.
Notify appropriate individuals when visitors or clients arrive; ensure visitors and clients sign in; retain and organize sign-in log sheets.
Perform data entry, vendor notifications, filing, and other routine clerical projects.
Receive donations and deliveries, prepare donation receipts, and notify appropriate individuals of item arrivals by telephone or email.
Schedule truck pickup appointments and route assignments; record complete pickup tickets and distribute them promptly and accurately.
Record and update pickup information and ensure it is accurate and complete.
Assist truck drivers with addresses, locations, schedule times, rescheduling, and calls to donors.
Contact donors about problems with scheduled pickups, reschedule pickups as needed, and respond to and attempt to resolve donor complaints.