Receptionist Dental Treatment Coordinator

Sonrava Health•Forney, TX

5d•$18 - $22

About The Position

We are looking for a Patient Care Coordinator (PCC) to join the team. The PCC serves as the key liaison for patients and helps ensure a seamless, welcoming experience. The role includes greeting patients, introducing them to the office, coordinating treatment services, and cultivating lasting patient relationships. The position calls for exceptional communication skills, a genuine passion for customer service, and sales ability. The PCC maintains the daily schedule and future appointments, consults with patients about recommended treatments and related costs, insurance coverage, and payment options, and follows up after visits. The role also requires compliance with health, privacy, and safety regulations and travel as needed for training and job functions.

Requirements

Minimum of a high school diploma or equivalent.
At least 2 years of experience in customer service, sales, receptionist work, or an equivalent role; healthcare or dental setting preferred.
Excellent communication skills to interact with patients, office staff, and third-party stakeholders.
Attention to detail in maintaining patient records and managing financial transactions.

Nice To Haves

Experience with dental practice management software such as Denticon or Dentrix.
Experience in a healthcare or dental setting.

Responsibilities

Greet and welcome patients in a timely, professional, and engaging manner.
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
Provide patient consultations and communicate recommended treatments, service costs, insurance coverage, and payment options.
Contact patients to follow up on visits and build lasting patient relationships.
Ensure compliance with health, privacy, and safety regulations.
Travel as needed for training and to perform job functions.