Receptionist Dental Treatment Coordinator

Western Dental • Forney, TX

4d

About The Position

The Patient Care Coordinator (PCC) serves as a key liaison for patients and helps ensure a seamless, welcoming experience. The role includes greeting patients, introducing them to the office, coordinating treatment services, and building lasting patient relationships. The position requires strong communication, a commitment to customer service, and sales ability. The coordinator also maintains patient schedules, explains recommended treatments and payment information, and follows health, privacy, and safety regulations. Travel may be required for training and job functions.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer service, sales, reception, or an equivalent role.
• Excellent communication skills for interacting with patients, office staff, and third-party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Nice To Haves

• Experience in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon or Dentrix.

Responsibilities

• Greet and welcome patients in a timely, professional, and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and explain recommended treatments, service costs, insurance coverage, and payment options.
• Contact patients to follow up on visits and build lasting patient relationships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Benefits

• Healthcare benefits, including medical, dental, and vision.
• Paid time off.
• 401(k).
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED