Receptionist-Data Entry

911 Pain Management•McAllen, TX

10d

About The Position

The Receptionist-Data Entry greets patients, visitors, and guests; identifies the purpose of their visit; and directs them to the appropriate location. The role answers, screens, and routes phone calls, takes messages, schedules appointments, and receives and distributes mail and deliveries. It also verifies daily report information and checks that figures from the prior day match the report. The position handles patient registration and scheduling, including collecting vital information and entering it into Prognocis. It reviews and acknowledges emails, faxes, and chats, checks patients in for appointments, verifies identifying details, and prepares patient charts for the medical team. Work is performed in a medical clinical environment and may include occasional Saturday work and travel to other 911 Pain Management offices.

Requirements

High school diploma or above.
Experience in a medical office.
Experience with Microsoft Office.
Pleasant demeanor and outgoing personality.
Accuracy in documentation and system updates.
Ability to maintain calendars and schedule appointments.
Strong communication skills, including communicating patient check-in status, unavailability, rescheduling, and complications.
Knowledge of outpatient clinical administrative procedures.
Proficiency with electronic medical record systems and Microsoft Office.

Responsibilities

Answer incoming calls using the specified greeting, route calls, and take messages.
Make outgoing calls, using the specified courteous closing.
Greet patients, guests, and visitors as they arrive.
Provide status information when requested and schedule new or existing patients when calls come in.
Contact referring offices to confirm patient information and contact patients to schedule appointments.
Filter the daily activity report into released, scheduled, and pending categories.
Record patient details—including name, date of birth, telephone number, treatment areas, attorney if applicable, current therapy, referring clinic, and date of injury—and register patients in Prognocis.
Review, print, and acknowledge emails, faxes, and chats throughout the day.
Check patients in at appointment time, verify their name and date of birth, check them into Prognocis, record their arrival on the patient sign-in sheet, place a number on their chart, and mark them ready for medical staff.
Verify daily report information and confirm that figures from the previous day match the report.