Data Entry Associate

Blend360

9d • Remote

About The Position

Blend is seeking a detail-oriented Operations Support Analyst to support an application-based operational process involving card-data refresh activities. The role accesses card records through a web-based application, manually refreshes card information, and triggers the underlying API process so card-detail data is updated accurately and within the defined service-level agreement. The selected candidate will follow established procedures to process card-update requests and ensure timely completion. The role requires strong attention to detail, process discipline, reliability, a proactive attitude, and willingness to learn new technologies, applications, and processes as business needs evolve. The position is remote and works the EST shift from 4:30 PM to 1:30 AM. This is a six-month contract, with immediate joiners preferred.

Requirements

• Good attention to detail and ability to perform repetitive, process-driven tasks accurately.
• Basic computer skills and comfort working with web-based applications.
• Ability to follow documented procedures and instructions with minimal errors.
• Strong commitment to meeting deadlines and adhering to defined SLAs.
• Good communication skills and ability to escalate issues when required.
• Willingness to work the EST shift to support US business hours.
• Positive attitude, adaptability, and willingness to learn new technologies and applications.

Nice To Haves

• Experience in operations support, application support, back-office operations, or transaction processing.
• Familiarity with ticketing systems, workflow tools, or web-based business applications.
• Experience working in an SLA-driven environment.
• Exposure to banking, financial services, payments, or card-related operations.

Responsibilities

• Access the designated web-based application and identify card records requiring a data refresh.
• Manually refresh card information to trigger the API process that updates card-detail data.
• Process incoming card-update requests accurately and efficiently.
• Complete refresh requests within the defined SLA of 2–3 business days.
• Follow documented procedures and operational guidelines to maintain accuracy and consistency.
• Track assigned requests, monitor completion status, and escalate exceptions or issues to the appropriate team.
• Maintain basic records of completed activities and pending requests, as required.
• Demonstrate ownership, accountability, and reliability in meeting daily operational requirements.
• Remain open to learning new applications, tools, technologies, and processes as the engagement evolves.

What This Job Offers

• Education Level: No Education Listed