Data Entry Associate
About The Position
We are seeking a detail-oriented and customer-focused Data Entry Associate to support members by processing financial transactions, assisting with online and mobile banking services, and delivering customer service. The role begins with payment processing, with responsibilities expanding as training progresses. It is a contract position based onsite in Herndon, Virginia, with a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. The pay range is $20.00–$21.00 per hour; individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The position offers training and career development opportunities in a supportive, collaborative professional environment. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and paid time off, vacation, or sick leave. Eligibility and terms may vary.
Requirements
- At least 1 year of experience in data entry, customer service, administrative support, or a related field.
- Strong attention to detail and data accuracy.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency and experience working with multiple systems.
Nice To Haves
- Experience in banking, a credit union, financial services, or a call center.
- Bilingual Spanish-speaking ability.
- Experience with Salesforce or similar CRM platforms.
Responsibilities
- Provide customer support while meeting performance metrics for call quality, efficiency, and accuracy.
- Process member transactions, including payments, transfers, account maintenance, and new account services.
- Assist members with online banking, mobile banking, and other digital banking solutions.
- Build trusted member relationships through professional, courteous, service-focused interactions.
- Begin with payment processing and take on additional responsibilities as training progresses.
- Follow established policies, procedures, and compliance standards when handling transactions.
- Maintain operational security standards and help protect member information and assets from fraud and unauthorized activity.
- Document and enter information accurately with careful attention to detail.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
- Ongoing training and career development opportunities.
- Supportive and collaborative team environment.
- Stable Monday through Friday schedule.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
