Receptionist/Concierge - Part-Time

The Goldton at Jones Farm•Huntsville, AL

About The Position

The Receptionist/Concierge serves as a welcoming first point of contact for the community and provides reception and administrative support. The position is part-time, Monday through Friday from 4:00 p.m. to 8:00 p.m., with rotating weekend shifts. It supports the Executive Director and Business Office Manager with day-to-day administrative duties and provides engaging activities on Saturdays and Sundays under the direction of the Life Enrichment Director. The role involves greeting visitors, residents’ families, business contacts, and team members; operating the telephone system; maintaining records and files; handling mail and supply orders; assisting with billing; and protecting confidential information. The Concierge is also expected to foster a warm, optimistic atmosphere, communicate supportively with residents and guests, respond to or report emergencies, and perform CPR and other related duties as assigned.

Requirements

High school diploma or equivalent.
At least one year of previous experience in a clerical or reception role.
Strong organizational skills, follow-up ability, and attention to detail.
Ability to multitask, prioritize projects and objectives, and meet deadlines.
Proficient computer skills using Microsoft Office, Excel, and Adobe.
Strong customer service skills.
Maintain a professional appearance at all times.

Responsibilities

Serve as a receptionist for the community and operate the telephone system.
Greet community guests, business contacts, family members, team members, and visitors.
Act as a liaison for the Executive Director, department heads, and others.
Maintain personnel records and the daily resident census.
Receive, separate, and distribute incoming and outgoing mail.
Assist with ordering supplies.
Set up and maintain files.
Answer phones and keep logs as directed.
Assist the Business Office Manager with billing.
Type documents, reports, letters, and other materials.
Maintain confidentiality of personnel information and community data, and protect the privacy of records and information about residents, employees, and the community.
Create and maintain an atmosphere of warmth, optimism, and interest in the needs of residents, families, visitors, and coworkers.
Communicate with and support residents, families, visitors, and others.
Recognize and respond to or immediately report resident emergencies.
Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).
Provide engaging activities on Saturdays and Sundays under the direction of the Life Enrichment Director.
Perform other related duties as assigned by the Executive Director and/or Business Office Manager.