Concierge/Receptionist Part-time

Senior Living Communities Careers•Spartanburg, SC

14h

About The Position

Summit Hills is seeking a part-time, first-shift Concierge/Receptionist for its senior living community. The Concierge is the community’s “Director of First Impressions” and often the first point of contact for prospective residents, guests, and family members. The role provides a warm, welcoming experience, supports sales efforts by handling incoming sales calls, tours, and walk-ins, and provides telephone and administrative support to community departments. The position greets and assists residents and visitors, answers calls and pages, promotes community events, helps maintain building security, manages office equipment and communications, handles mail and newspaper delivery, and supports supply inventory. The role requires maintaining the confidentiality of residents’ and employees’ medical and healthcare information. The work may involve extended periods at a computer terminal, minimal to moderate noise, and contact with difficult situations, including mentally ill or deceased residents. No travel is expected, though occasional travel may be required for training, continuing education, emergencies, or company functions.

Requirements

High school graduation or GED.
Telephone operating and answering experience.
Ability to read, write, speak, and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions.
Ability to work with minimal supervision.

Nice To Haves

Certification or completed coursework in office management.
One to two years of experience in a similar concierge or administrative assistant position.

Responsibilities

Greet, engage, and assist residents, family members, guests, and visitors in a courteous and professional manner.
Answer internal and external telephone calls, pages, and walkie-talkie communications.
Promote programs, outings, and events; encourage participation and assist residents or guests with registration.
Support community sales efforts by engaging visitors and prospective residents, collecting information, and promoting senior living communities.
Maintain building security, monitor security systems including the emergency call system, and respond accordingly.
Manage the operation and maintenance of office equipment and communication devices, including call transfers.
Manage mail and newspaper delivery.
Assist the Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Attend required in-service training sessions.
Maintain HIPAA standards and keep residents’ and employees’ medical or healthcare information confidential.
Perform other duties as assigned.