Receptionist & Clerk

Mount Pleasant Group • Toronto, ON

13d • Onsite

About The Position

The Receptionist & Clerk (Clerk) is a dual-role professional who serves as both the first point of contact for visitors and callers, and a key administrative support within the organization. This position blends a welcoming, service-oriented presence with essential behind-the-scenes responsibilities, contributing to the smooth and compassionate delivery of services.

The Clerk greets visitors, answers and directs phone calls, and ensures that clients, guests, and vendors feel respected and supported. They assess the nature of each inquiry, provide accurate information, and connect individuals with the appropriate team members, fostering a professional and inclusive environment that reflects the organization’s values.

The role also provides vital administrative support to the Funeral Services department. Responsibilities include managing records, preparing documents, organizing schedules, and supporting internal operations to ensure services run efficiently. Acting as a reliable liaison between internal staff and external clients, they contribute to both effective processes and timely, respectful client care.

Success in this role requires strong interpersonal and communication skills, discretion, attention to detail, and the ability to manage multiple tasks in a sensitive and professional setting. With a commitment to empathy, respect, and excellence, the Clerk ensures that every interaction, whether client-facing or administrative, upholds the organization’s high standards of care and service.

Requirements

• Completion of a post-secondary certificate, diploma, or higher in business administration or a related field, or an equivalent combination of education, training, and relevant work experience.
• Minimum of one (1) year of experience in a similar role, such as Receptionist, Office Administrator, or Administrative Assistant.
• Possession of a valid Ontario “G” driver’s licence with a clean driving record.
• Strong verbal and non-verbal communication skills, with the ability to engage effectively across diverse communication styles.
• Excellent interpersonal skills and a collaborative mindset, with the ability to work respectfully with individuals from a variety of cultural and personal backgrounds.
• Demonstrated ability to provide supportive, empathetic service in sensitive situations, including interactions with individuals experiencing grief or loss.
• Proven ability to manage and prioritize tasks in a fast-paced environment, while maintaining a high level of attention to detail, accuracy, and a focus on continuous improvement.
• Commitment to inclusive practices and responsiveness to individual needs in both workplace settings and client interactions.
• Intermediate proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Nice To Haves

• Experience in a funeral home, cemetery, or related setting is considered an asset.
• Familiarity with Microsoft Dynamics Navision is an asset.
• Knowledge of the death care industry is an asset, though not required.

Responsibilities

• Create a warm, professional, and inclusive first impression for all visitors, ensuring the environment is welcoming and responsive to individual needs.
• Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
• Determine the purpose of visits, respond to general questions, and provide clear directions or connect clients with specific resources.
• Maintain the cleanliness, organization, and inviting appearance of the reception area and adjacent spaces.
• Perform opening and closing duties, including setting up the coffee and water station for guests, caring for plants, adjusting lighting, and unlocking entrances and exits.
• Offer empathetic and culturally responsive support to families during times of loss, honoring diverse values, traditions, and preferences.
• Assist with memorial website setup and monitor inboxes related to online condolences and service content, ensuring messages are appropriate and timely.
• Coordinate service signage, visitation materials, flowerbed and wreath programs, and table settings to reflect client preferences and cultural considerations.
• Prepare and submit death notices and related documents, ensuring accuracy and alignment with family wishes.
• Guide families through processes such as memorial item selection, payments, and general inquiries with empathy, clarity, and respect.
• Complete a wide range of administrative tasks, including filing, data entry, record maintenance, scanning, and indexing of documents in accordance with organizational protocols.
• Update client records, process funeral preneed contracts, prepare certificates and legal forms, and assist with death registration processes, including coordination with external agencies as needed.
• Generate accurate and professional documentation, including invoices, receipts, reports, and meeting materials.
• Support preplanners and funeral directors with documentation, updates to client cards, and procurement coordination.
• Assist with internal scheduling and logistics for meetings, events, and daily activities.
• Monitor and replenish office and reception supplies, including stationery, coffee materials, cremation urns, and hospitality items.
• Create and process purchase orders, oversee deliveries (e.g., clothing, jewelry, caskets, urns), and ensure proper storage and documentation in line with organizational standards.
• Coordinate inventory management for wreaths, memorial supplies, and general materials to support seamless service delivery.
• Handle financial transactions, including processing payments, issuing receipts, and preparing accurate invoices for services.
• Reconcile daily transactions, maintain accounts receivable files, prepare deposits, and assist with petty cash and Visa reporting.
• Generate and review financial and operational reports, maintain accurate entries in Navision (financial software), and assist with timesheet coordination for casual staff.
• Prepare and distribute disbursement cheques to external partners such as clergy, musicians, and the coroner’s office, ensuring timeliness and proper documentation.
• Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.

Benefits

• Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
• Wellness resources and benefits including a wellness spending account
• Defined contribution pension plan with employer match
• RRSP & TFSA options
• Enhanced Employee Assistance Program (EAP)
• Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
• Paid Vacation days plus additional personal paid days off
• Annual Employee Engagement Surveys and Annual Employee Townhalls
• Salary increases, in accordance with company policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees