Clerk - Receptionist

ESC Region 3 • Victoria, TX

1d • Onsite

About The Position

The Receptionist serves as the first point of contact for families, staff, and visitors, providing professional, courteous, and efficient front-desk support. This role ensures smooth communication, accurate information flow, and excellent customer service while supporting the operational needs of the Early Childhood Intervention (ECI) program.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment (multi-line phone system, copier, scanner).
• Exceptional interpersonal skills and professional demeanor.
• Ability to multitask and prioritize in a busy office environment.
• Knowledge of basic office procedures, record-keeping, and scheduling.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in data entry and documentation.
• Ability to maintain confidentiality of sensitive information.
• Strong communication and customer service skills.
• Ability to manage multiple tasks simultaneously and adapt to a fast-paced environment.
• Maintain professionalism, patience, and composure in all interactions.

Nice To Haves

• Prior experience in an office, customer service, or reception role preferred.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Greet families and visitors, directing them to the appropriate staff or resources.
• Maintain the front desk area, ensuring it is organized, welcoming, and professional.
• Serve as the primary point of contact for incoming calls, ensuring prompt and courteous assistance.
• Receive and document referrals over the phone, ensuring accuracy of information and timely processing.
• Provide administrative support such as filing, scanning, and scheduling.
• Assist staff with preparation of program materials and testing protocols.
• Follow all program policies, confidentiality requirements, and compliance guidelines.
• Support special projects and perform other duties as assigned to ensure smooth program operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees