RECEPTIONIST/ADMIN ASSISTANT

Extendicare•Toronto, ON

9d•Onsite

About The Position

As a Receptionist, you will act as the first point of contact for clients, visitors, internal and field staff and other stakeholders both over the phone and in person upon their arrival to the site. Offering superior customer service skills as they triage telephone calls and visitors and while performing other clerical functions, you will project a professional demeanor.

Requirements

Completion of post-secondary education is required.
Two years’ administrative or office experience is required
Advanced typing and software skills in Microsoft products are required
Superior Customer service skills are necessary
Ability to effectively communicate both through oral and written mediums in English
Demonstrates compassion, tact and diplomacy when interacting with clients and their families

Nice To Haves

Completion of Medical Office Administration course or medical terminology training will be an asset
other languages may be an asset

Responsibilities

Respond to and triage calls on a multi-line telephone system
Greet and welcome visitors and direct them to appropriate staff
Provide security to the office through the maintenance of the visitor and staff log in books
Facilitate and receive courier services, including the preparation of outgoing mail
Perform faxing, filing and photocopying as required for the purposes of collating manuals and other documents
Order and maintain office supplies
Enter and update employee and client data within computerized system, utilizing email and other customized databases as required
Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
Document and appropriately report and escalate complaints and incidents related to staff and clients