Front Desk Receptionist / Admin

TEKsystems•Hawthorn Woods, IL

2d•Onsite

About The Position

This role will be responsible for sitting at the front desk and greeting customers and guests as they come in. This person will also assist with general customer service emails and orders. Eventually this role could grow into a full time customer service role answering calls, emails and order entry. -Sitting at the front desk of the corporate HQ. -Greet visitors and answer phones. -Assist customer service (run reports, follow up on orders, data entry in customer specific portals). -Answer front desk phone. -Help with various administrative duties. -Act as a backup to the customer service department for inbound calls and order entry when they have influx of work or when team members are out on PTO. Front Desk & Communication: • Answer and direct incoming phone calls in a courteous and professional manner • Greet and assist visitors and clients upon arrival • Manage front desk operations including mail, packages, and general inquiries Customer Service Support: • Assist the Customer Service team with generating and updating customer reports • Enter shipment status and tracking information into customer portals accurately and promptly • Monitor and ensure the smooth operation of EDI (Electronic Data Interchange) transactions • Provide proactive order and shipment status updates to customers via email or phone • Follow up on customer orders that are on hold and work with relevant departments to resolve issues • Maintain clear and organized documentation of all customer interactions and transactions • Collaborate with warehouse, sales, and manufacturing teams to ensure timely delivery and order fulfillment

Requirements

1+ year of front desk experience
1+ year of office customer service experience (preferred to have someone who is familiar with manufacturing)
HS Diploma required

Nice To Haves

ERP software
Previous order entry and customer service experience
Data Entry

Responsibilities

Answer and direct incoming phone calls in a courteous and professional manner
Greet and assist visitors and clients upon arrival
Manage front desk operations including mail, packages, and general inquiries
Assist the Customer Service team with generating and updating customer reports
Enter shipment status and tracking information into customer portals accurately and promptly
Monitor and ensure the smooth operation of EDI (Electronic Data Interchange) transactions
Provide proactive order and shipment status updates to customers via email or phone
Follow up on customer orders that are on hold and work with relevant departments to resolve issues
Maintain clear and organized documentation of all customer interactions and transactions
Collaborate with warehouse, sales, and manufacturing teams to ensure timely delivery and order fulfillment
Act as a backup to the customer service department for inbound calls and order entry when they have influx of work or when team members are out on PTO.