Front Desk Receptionist

The Lodge Retirement Community•Cincinnati, OH

4d•Onsite

About The Position

This is more than a job—it’s an opportunity to make a meaningful difference every day. Caring Place Healthcare Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

High school diploma or equivalent preferred
Excellent oral and interpersonal skills
Excellent organizational skills, attention to detail
Friendly, courteous, profession
Ability to work independently and as a part of a team in a fast paced, customer driven environment

Responsibilities

Responsible for answering and operating the telephone console, determining nature of calls and directing caller to appropriate individual or department.
Responsible for greeting, directing, and giving directions/information to visitors, guests, residents, sales representatives, employees, etc.
Responsible for operating the intercom and paging system, locating personnel as requested.
Must communicate emergencies, problems, or non-routine events to supervisor and/or appropriate personnel.
Must maintain a written communication log of events for each shift.
Communicate in a positive manner with team members, residents, families, visitors and vendors
Adhere to facility policies and procedures, including infection control, safety, and HIPAA regulations
Responsible for maintaining a calm, supportive and caring environment for residents and staff
Responsible for complying with all safety and sanitation procedures including universal precautions
Responsible for attending in-service programs, educational workshops and meetings as required by the facility and state