Reception Supervisor - Pediatrics

Medical Associates of NWA•Fayetteville, NC

1d•Onsite

About The Position

The Reception Supervisor oversees reception at MANA’s Fayetteville pediatric clinic, supporting smooth department operations and excellent customer service. The role reports to the Business Office Manager and includes managing patient encounters, assisting visitors, and helping train new employees. The position is suited to a self-motivated professional with a pleasant attitude and willingness to learn. Previous team-leadership experience is beneficial but not required.

Requirements

High school diploma.
12 to 18 months of related management experience, or an equivalent combination of education and experience.
Pleasant attitude and willingness to learn.

Nice To Haves

Previous experience leading a team.

Responsibilities

Manage all phases of the patient encounter according to the procedure manual.
Verify patient name, address, phone number, health insurance coverage, primary physician, and referring physician.
Monitor the lobby and assist patients or visitors who encounter difficulties.
Assist in training new employees in departmental procedures.
Send pre-visit information to new patients as needed.
Advise parents and patients to arrive 15 minutes early to complete forms and bring insurance cards.
Understand insurance guidelines, including which plans require referrals and whether plans are in network or out of network.

Benefits

Medical insurance
Vision insurance
Dental insurance
HSA or FSA options with medical insurance
Voluntary Aflac accident and critical illness coverage
Employer-paid life insurance
Employer-paid long-term and short-term disability benefits
401(k) match
Profit sharing
Up to 21.5 paid days off, including PDO, EID, and Perfect Attendance benefits, during the first year of employment
Six paid holidays during the first year of employment
Corporate discounts with local and nationwide retailers
One-on-one training and development at hire