Reception Supervisor - Pediatrics

Medical Associates of NWA•Fayetteville, AR

2d•Onsite

About The Position

The Reception Supervisor oversees reception operations at MANA’s Fayetteville pediatrics location, supporting smooth department operations and excellent customer service. The role calls for accountability, leadership, communication skills, a pleasant attitude, and a willingness to learn. The supervisor reports to the Business Office Manager. Previous team leadership experience is a plus but is not required.

Requirements

High school diploma.
12 to 18 months of related management experience, or an equivalent combination of education and experience.
Pleasant attitude and willingness to learn.

Nice To Haves

Previous experience leading a team.

Responsibilities

Manage all phases of the patient encounter as outlined in the procedure manual, including verifying patient name, address, phone number, health insurance coverage, primary physician, and referring physician.
Monitor the lobby and assist patients or visitors who encounter difficulties.
Assist with training new employees in departmental procedures.
Send pre-visit information to new patients as needed, including advising parents or patients to arrive 15 minutes early to complete forms and bring insurance cards.
Understand insurance guidelines, including which plans require referrals and whether plans are in network or out of network.

Benefits

Medical insurance.
Vision insurance.
Dental insurance.
HSA or FSA options with medical insurance.
Voluntary accident and critical illness coverage through Aflac.
Employer-paid life insurance and long-term and short-term disability benefits.
401(k) match and profit sharing.
Up to 21.5 paid days off during the first year of employment, including PDO, EID, and Perfect Attendance benefits.
Six paid holidays.
Corporate discounts through local and nationwide retailer partnerships.
One-on-one training and development at hire.