Reception Assistant (Part-time)- Stafford Campus Staff Pool

HCC • Houston, TX

3d

About The Position

The Reception Assistant operates a multi-line telephone system to relay incoming and internal calls, and provides callers and visitors with information and directions in an efficient, courteous manner. The role communicates with a culturally diverse population and performs basic front-office duties under direct supervision. The position is part of Houston Community College’s staff pool at the Stafford Campus. Other job-related duties may be assigned, and the job description may be revised as responsibilities change.

Requirements

• High school diploma or equivalent.
• At least one year of related experience.
• Excellent communication skills, including telephone skills.
• Knowledge of schedules, catalogs, events, calendars, and other college or system activities.
• Knowledge of telephone functions such as hold, transfer, and conference calling.
• Ability to listen to and understand oral communication.
• Customer service skills.
• Neat personal appearance.

Nice To Haves

• Two years of related experience preferred.
• Switchboard experience preferred.

Responsibilities

• Answer and transfer calls using multiple telephone lines.
• Expedite calls by providing clear, concise, and specific information.
• Provide excellent customer service to callers and visitors.
• Provide visitors and callers with current and correct information.
• Give students general information about registration, financial aid, testing, counseling, and other topics, and refer them to the appropriate person or department.
• Greet visitors and direct them to the appropriate personnel or department.
• Maintain and update the phone list for college offices and departments.
• Follow other job-related instructions and perform additional duties requested by the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED