Medical Reception - Part Time

Wheaton Eye Clinic LTD•Wheaton, IL

15h•$17 - $20•Onsite

About The Position

The Support Services Representative greets patients, registers new patients in the computer system, and maintains patient accounts by obtaining, recording, and updating personal financial and insurance information. The role provides front-desk and telephone support, schedules appointments, assists with patient inquiries and issues, and checks patients in and out for appointments. The part-time schedule is Monday in Wheaton from 8:00 a.m. to 2:00 p.m., Tuesday in Naperville from 8:00 a.m. to 2:00 p.m., and Thursday in Wheaton from 8:00 a.m. to 2:00 p.m.

Requirements

High school diploma or equivalent.
Minimum of 1 year of customer service experience.
Excellent verbal and written communication skills.
Ability to handle difficult encounters.
Proficient computer and data entry skills.
Ability to work in a fast-paced environment.
Ability to prioritize workflow.
Organized.
Good listener.
Team oriented.

Nice To Haves

Medical office experience.
Knowledge of Epic EMR.
Knowledge of medical terminology.

Responsibilities

Answer and assist all incoming telephone calls.
Provide timely and accurate information and quality customer service to incoming patient inquiries.
Schedule appointments using a computerized scheduling system.
Resolve patient issues and consistently meet or exceed patients’ service expectations.
Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
Check patients in when they arrive for appointments and notify necessary staff of their arrival.
Check patients out after office visits and schedule follow-up appointments if necessary.
Verify patient insurance, demographic, and contact information, and make necessary changes.