Medical Screener - Reception Technician

CSL•Canton, OH

8d•$16 - $17

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and completes registration procedures to verify their suitability for plasma pheresis. Following standard operating procedures, the technician assists qualified donors through screening, reviews self-administered health histories, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, and temperature. The technician also performs finger sticks to collect samples for hematocrit and total protein testing. After completing appropriate training, the technician may explain therapeutic products made from donated plasma and educate donors about screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information. The role may also include donor registration, telephone coverage, monitoring for donor reactions, accurate electronic recordkeeping, and cross-training in other areas. The technician maintains a clean and adequately supplied work area, follows health, safety, and OSHA procedures, protects confidential information, and performs other assigned duties. Bilingual skills may be required depending on business needs.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment is preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma donation.
Assist qualified donors with screening procedures in accordance with SOPs, including reviewing health histories, answering basic medical questions, referring donors to medical staff when appropriate, and conducting health screening measurements.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate donors about plasma-derived therapeutic products, the donation and screening processes, center policies, fees, appointments, nutrition, and other relevant information.
Register applicant and transfer donors when trained and as operational needs require.
Answer telephone calls, respond to callers’ questions, or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand applicable hyper immune program policies and procedures.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed by the business.
Perform other job-related duties as assigned.