Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Sterling Heights, MI

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration procedures to verify their suitability for plasma donation. Following Standard Operating Procedures (SOPs), the role assists qualified donors through screening, including reviewing self-administered health histories, answering basic medical questions, referring donors to medical staff when appropriate, and checking blood pressure, pulse, weight, and temperature. The technician also performs finger sticks to obtain samples for hematocrit and total protein testing. After completing the required training, the technician may educate new donors about the screening process, health tests, appointment system, donation fees, center policies, proper nutrition, and other relevant information. The role ensures donor questions are answered promptly, accurately, and professionally. Depending on training and center needs, duties may also include registering applicant and transfer donors and answering or transferring telephone calls. The technician monitors donors for reactions during or after pheresis and alerts appropriate staff, reports donor-flow issues to a Group Leader or Supervisor, and accurately records donor data in the electronic donor information management system. The role maintains an efficient, clean work environment and adequate operating supplies and forms; follows HSE and OSHA policies and procedures; promotes safety; and protects confidential personnel, donor, and center information. The technician may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization's discretion.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion, depending on business needs.

Responsibilities

Greet donors and conduct registration procedures to verify donor suitability for plasma donation.
Assist qualified donors with the screening process in accordance with SOPs, including reviewing health histories, answering basic medical questions, referring donors to medical staff when appropriate, and performing health screening procedures.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about donation products and procedures, screening tests, appointments, fees, center policies, proper nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
Register applicant and transfer donors when appropriately trained and as operational needs require.
Answer telephone calls and respond to callers' questions or transfer calls to the appropriate staff member.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with applicable hyper immune programs at the center.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.