Medical Screener - Reception Technician (Customer Service)

CSL•Dothan, AL

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and carries out registration and screening procedures to verify donor suitability for plasma donation. Following standard operating procedures, the technician assists donors with the screening process, reviews their self-administered health history, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, and temperature. The role also includes finger sticks to obtain samples for hematocrit and total protein testing. After appropriate training, the technician may educate new donors about plasma-derived therapeutic products, the screening and testing process, appointments, donation fees, center policies, nutrition, and other relevant topics. The technician ensures donor questions are addressed accurately and professionally, may register applicant and transfer donors, and may answer or route telephone calls. The position requires monitoring donors for reactions during or after pheresis and notifying appropriate staff, reporting donor-flow issues, accurately entering donor information in the electronic donor information management system, and understanding applicable hyper-immune program procedures. The technician maintains a clean and supplied work area, follows health, safety, environmental, and OSHA procedures, protects confidential information, and may be cross-trained or assigned other job-related duties according to business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health-provider environment is preferred.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma donation.
Assist donors with the screening process in compliance with standard operating procedures.
Assess donor health histories, answer basic donation-related medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, and temperature measurements.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived products, screening and testing, appointments, fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
As trained and as operational needs require, register applicant and transfer donors.
Answer telephone calls and respond to callers or transfer them to appropriate staff.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to standard operating procedures.
Understand procedures associated with applicable hyper-immune programs.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.