Medical Screener - Reception Technician (Customer Service)

CSL•Nampa, ID

11d

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration and screening procedures to verify donor suitability for plasma donation. The role follows Standard Operating Procedures (SOPs), helps donors complete the screening process, answers basic medical questions, refers donors to medical staff when appropriate, and performs health screening procedures including blood pressure, pulse, weight, temperature, and finger-stick testing to measure hematocrit and total protein levels. After completing applicable training, the technician may educate new donors about the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other relevant information. The technician may also register applicant and transfer donors, answer or route telephone calls, monitor donors for reactions during or after pheresis, and alert the Group Leader or Supervisor to donor-flow issues. The role includes accurately recording donor data in the electronic donor information management system, understanding applicable hyper immune program procedures, maintaining a clean and adequately supplied work area, and following Health Safety & Environmental (HSE) and OSHA policies. The technician maintains the confidentiality of personnel, donor, and center information, may cross-train in other areas, and performs other job-related duties as assigned. Bilingual skills may be required based on business needs. CSL Plasma is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies. The company describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma donation.
Assist qualified donors in completing screening in compliance with SOPs.
Assess donor-provided health history, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, temperature, and finger-stick testing for hematocrit and total protein levels.
After appropriate training, educate new donors about the screening process, health tests, appointment system, donation fees, center policies, proper nutrition, and other relevant information; answer donor questions promptly, accurately, and professionally.
Register applicant and transfer donors when trained and as operational needs require.
Answer telephone calls and respond to callers or transfer calls to appropriate staff.
Monitor for donor reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.