Reception and Administrative Coordinator

Clay Lacy Aviation

3d•$25 - $28•Onsite

About The Position

Clay Lacy Aviation is seeking a Reception and Administrative Coordinator to serve as the first point of contact for clients, guests, and team members. The role manages a high volume of calls, maintains a friendly and professional phone presence, answers questions about the company’s services, and provides clerical and administrative support to maintenance managers and departments in Building 9. The position reports to the Executive Assistant to the Chief Operating Officer. The schedule is Monday through Friday, 6:30 a.m. to 3:30 p.m., at Hangar 9 | KVNY. Schedules may change, and employees must be available for flexible hours, including overtime, holidays, and covering team members’ time off. Compensation is $25.00–$28.00 per hour. The position is eligible for comprehensive benefits.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Ability to handle multiple phone lines while maintaining efficient operations.
Proficiency with the Microsoft operating system and Microsoft Office Suite.
Strong organizational skills.
Good oral and written communication skills and excellent phone etiquette.
Problem-solving ability and basic math and computer skills.
Punctual, detail-oriented, proactive, self-starting approach.
Ability and desire to meet others’ needs in a fast-paced environment.
Ability to sit for long periods of time.
Ability to comply with safety requirements and maintain regular, punctual attendance.
Must pass pre-employment drug testing and a background check.
Strong interpersonal skills and ability to communicate directly with clients, leadership, and others by phone and in writing.
Ability to make decisions involving multiple objectives and implement them safely and efficiently.
Ability to follow oral and written directions, plan and complete duties on a regular schedule, and maintain good working relationships.
Ability to work without direct management supervision.
Ability to reason, analyze, and solve problems.
Ability to work collaboratively and build trust through honesty, integrity, and authenticity.
Availability for flexible hours, including possible overtime, holidays, and coverage for team members’ time off.

Nice To Haves

Bilingual ability.
Experience with Skype for Business.

Responsibilities

Answer inbound phone calls and transfer callers to the appropriate recipient.
Oversee LAWA gate operations in accordance with airport entrance and exit regulations and requirements.
Provide clerical and administrative support to Clay Lacy departments located in Building 9.
Help the Quality Control Department organize, file, and track personnel training records.
Assist the Quality Control Department with onboarding new personnel.
File repair station records and assist the Quality Control Department with other required tasks.
Coordinate lunches for maintenance staff.
Order and stock office supplies.
Book travel arrangements for the maintenance department.
Perform data entry.
Keep the front desk neat and organized.
Oversee badge administration.
Oversee the uniform program.
Keep snacks stocked and replenished in required offices and conference rooms.
Perform other assigned tasks and duties.
Provide excellent customer service to internal and external clients.
Complete company and other job-related training and follow applicable safety requirements.
Prioritize and multitask in a distracting environment while working safely and effectively.