Reception Agent

Hotel Monteleone•New Orleans, LA

3d•Onsite

About The Position

The Reception Agent accommodates hotel’s guests. This role involves greeting guests, managing registrations, issuing keys, handling mail and messages, answering inquiries about hotel services, maintaining records of room availability and guest accounts, computing bills, processing payments, making and confirming reservations, and posting charges. The position requires effective communication in English and the ability to perform basic mathematical calculations.

Requirements

Effectively communicate and interact in English with people from diverse backgrounds
Speak effectively before groups of customers or associates of the hotel
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Compute rate, ratio and percent
Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
A high school diploma or general education degree (GED)
One (1) year of customer service experience

Responsibilities

Greet, register and assign rooms to guests
Issue room keys and escort instructions to Bellman
Date stamps, sorts and racks incoming mail and messages
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions
Keep records of room availability and guests' accounts
Compute bill, collect payments and make change for guests
Make and confirm guest reservations
Post charges such as room, food, liquor or telephone to ledger
Perform other duties as assigned