Reception Agent
Hotel Monteleone•New Orleans, LA
•Onsite
About The Position
The Reception Agent accommodates hotel’s guests.
Requirements
- Effectively communicate and interact in English with people from diverse backgrounds
- Speak effectively before groups of customers or associates of the hotel
- Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Compute rate, ratio and percent
- Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- A high school diploma or general education degree (GED)
- One (1) year of customer service experience
Responsibilities
- Greet, register and assign rooms to guests
- Issue room keys and escort instructions to Bellman
- Date stamps, sort and rack incoming mail and messages
- Transmit and receive telephone messages
- Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment and travel directions
- Keep records of room availability and guests' accounts
- Compute bill, collect payments and make change for guests
- Make and confirm guest reservations
- Post charges such as room, food, liquor or telephone to ledger
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
