Spa Reception Agent - Part Time

AccorHotel • Austin, TX

6d • Onsite

About The Position

Fairmont Austin, the city's largest luxury property, is seeking a Part-Time Spa Reception Agent. This role is an opportunity to join an innovative and passionate hotel team. The Spa Reception Agent will report to the Spa Director and will be responsible for assisting in the operation of all spa departments, creating a welcoming atmosphere for guests, and promoting a safe working environment. The position involves managing guest check-ins and check-outs, explaining the Fairmont Spa story, guiding guests towards their needs, processing transactions, and ensuring cash drawer accuracy.

Requirements

• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience
• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.
• Commitment to creating an inclusive environment where diverse talent thrives.
• Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Responsibilities

• Consistently offers professional, engaging and friendly service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Create a welcoming atmosphere for guests during check in and check out.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Promote a safe working environment by adhering to Hotel health and safety standards.
• Process transactions and adjustments daily.
• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Perform any duties and responsibilities as assigned, including check lists.
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed