Spa Reception Agent - Part Time

AccorHotel • Austin, TX

5d • Onsite

About The Position

This is a part-time position at Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space. The role involves being part of an innovative and passionate hotel team within the Fairmont Hotels & Resorts network, which comprises 90 properties globally. The Spa Reception Agent will report to the Spa Director and is responsible for providing professional, engaging, and friendly service, assisting in the operation of all spa departments, and creating a welcoming atmosphere for guests.

Requirements

• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience
• Feel Valued, Feel Sparked, We Are One
• Our Values: Respect, Excellence, Belonging, Empowerment, Integrity
• Commitment to Diversity & Inclusion
• Fairmont is committed to creating an inclusive environment where diverse talent thrives.
• Welcome candidates from all backgrounds to join our team.
• Fairmont Austin is proud to be an Equal Opportunity Employer.
• EOE/M/F/D/V

Nice To Haves

• Knowledge of all Spa treatments

Responsibilities

• Consistently offers professional, engaging and friendly service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Create a welcoming atmosphere for guests during check in and check out.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Promote a safe working environment by adhering to Hotel health and safety standards.
• Process transactions and adjustments daily.
• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Perform any duties and responsibilities as assigned, including check lists.
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed