Receiving & Delivery/ Mail Clerk
About The Position
Under the supervision of the University Hospitals Trust (UHT), the Receiving & Delivery/Mail Clerk handles, sorts, tracks, and distributes mail, packages, and deliveries throughout the organization. The role supports communication between departments while providing professional customer service and contributing to continuous quality improvement. It requires attention to detail, reliability, and professional interaction with staff at all organizational levels. The position is full-time, entry-level, and based at University Hospitals Trust in Oklahoma City, Oklahoma. It is a day-shift role with direct patient contact and requires a valid Oklahoma driver’s license. The role is an essential facility function and may require on-site presence during emergencies, inclement weather, or other operational disruptions. Work takes place indoors and outdoors, including warehouse, healthcare, office, and behavioral health environments, with potential exposure to illnesses normally associated with a hospital environment. The colleague is frequently required to sit, stand, walk, climb stairs, talk, hear, and use their hands to handle or touch objects or controls. Occasional lifting, pushing, or pulling of up to 50 pounds is required. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. The position is subject to Joint Commission (TJC), CMS, OSHA, and applicable state and federal regulations. The colleague must maintain current competency documentation as required by UHT policy.
Requirements
- High school diploma or equivalent.
- Valid Oklahoma driver’s license.
- Proficiency with computer systems and ability to quickly learn new software applications.
- Experience with office equipment, including copiers, scanners, and mail-processing machines.
- Basic knowledge of postal regulations and shipping procedures.
- Ability to interact effectively with employees at all organizational levels, vendors, and the public.
- Excellent verbal and written communication abilities.
- Professional email and telephone correspondence skills.
- Ability to work independently and make sound decisions based on established guidelines.
- Ability to multitask while maintaining quality standards.
- Demonstrated ability to resolve conflicts and handle urgent customer requests.
- Patient and diplomatic approach to problem-solving.
- Commitment to prompt, courteous service to internal and external customers.
- Ability to adapt service approach to individual customer needs.
- Ability to meet the position’s physical demands, including occasional lifting, pushing, or pulling up to 50 pounds and the specified vision requirements.
- Ability to work on-site during emergencies, inclement weather, or other operational disruptions when required.
- Compliance with Joint Commission (TJC), CMS, OSHA, and applicable state and federal regulations.
Nice To Haves
- Minimum 1–2 years of customer service experience preferred.
- Previous mailroom, shipping/receiving, or logistics experience is advantageous.
- Familiarity with package tracking systems and delivery management software.
- Experience working with high-profile clients and executive-level personnel.
- Strong work ethic, commitment to excellence and continuous improvement, and high attention to detail and accuracy.
Responsibilities
- Receive, process, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments and personnel in a timely and accurate manner.
- Prepare incoming and outgoing mail, including pickup, sorting, and coordination with postal and third-party courier services such as FedEx and UPS.
- Maintain organized tracking systems for certified mail, registered packages, and time-sensitive deliveries.
- Maintain an assigned daily route for collecting and delivering incoming and outgoing mail and packages.
- Provide customer service to internal departments, external vendors, and delivery personnel.
- Respond to inquiries about mail delivery status, package tracking, and mailroom services.
- Communicate professionally through face-to-face interactions, telephone, and electronic correspondence.
- Resolve delivery issues and customer concerns with diplomacy and efficiency.
- Maintain accurate records of incoming and outgoing mail, package logs, and delivery confirmations.
- Prepare reports and documentation as directed by management.
- Track and document special-handling items, including confidential materials and urgent deliveries.
- Follow organizational mail-handling policies and procedures.
- Identify opportunities to improve mailroom efficiency and recommend process improvements.
- Escalate non-routine problems and complex issues to the Material & Mail Manager or designated supervisor.
- Participate in continuous quality improvement initiatives and adapt to new procedures, technologies, and organizational changes.
- Maintain current competency documentation as required by UHT policy and comply with applicable regulatory requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
