Receiving Coordinator

Thibaut Inc.•Charlotte, NC

4d•Onsite

About The Position

The Receiving Coordinator is responsible for receiving dock operations, including scheduling appointments, unloading, receiving, identifying, inspecting, and putting away new receipts and customer or vendor returns. The role ensures work is handled accurately, efficiently, and according to customer requirements, department procedures, service-level agreements, and company inventory policies. The coordinator manages inbound receipt auditing, recognizes quality issues, serves as a backup quality assurance inspector, and escalates safety, quality, and other operational issues. The position also provides professional, timely customer service to internal and external customers by phone and email, collaborates with internal teams and the quality department, meets productivity standards, and participates in training. The role works within a distribution center and requires safe operation of equipment such as forklifts, a man-up order picker, and voice or RF picking equipment, including operation at heights of approximately 25 feet. The coordinator maintains a safe, clean work environment and helps ensure receipts, transfers, and returns meet customer specifications and Dock-to-Stock SLAs. The position requires flexibility within the distribution center’s current operating hours of 7 a.m. to 6 p.m. Eastern.

Requirements

Prior experience in receiving and returns.
Familiarity with inventory and warehouse management concepts and systems.
Ability to distinguish colors and patterns; the posting states applicants must not be color blind.
Strong math skills.
Ability to lift up to 30 pounds.
Ability to push and pull rolling carts and pallet jacks.
Ability to stand and walk for up to eight hours per day.
Excellent computer skills; experience in an AS400 or Infor environment is preferred.
Ability to use Microsoft Office, especially Excel and Word.
OSHA forklift certification for sit-down forklifts and a man-up order picker.
Outstanding follow-up skills.
Ability to work flexibly within the distribution center’s current hours of 7 a.m. to 6 p.m. Eastern.
Excellent verbal and written communication skills.
Ability to manage time effectively and pay close attention to detail while working quickly.
Ability to maintain a calm, professional demeanor under pressure in a fast-paced environment.
Ability to build rapport with fellow employees and customers.
Dependable, with a strong work ethic, positive attitude, sense of urgency, and ability to meet or exceed daily goals.
Self-motivated and able to work independently.
Team-oriented, customer-focused, and effective at problem solving.

Nice To Haves

Prior experience in textiles and wallcoverings.
Experience in an AS400 or Infor environment.

Responsibilities

Manage receiving dock activities, including scheduling appointments, unloading, receiving, identifying, inspecting, and putting away new receipts and customer/vendor returns.
Provide accurate, professional, courteous, and timely customer service to internal and external customers by phone and email.
Maintain inventory accurately and according to company policies.
Manage the inbound receipt auditing process.
Recognize quality issues and act as a backup Quality Assurance inspector.
Escalate safety, quality, and other issues that arise during operations.
Meet or exceed productivity standards and participate in provided training.
Maintain a safe and clean work environment.
Safely operate equipment, including forklifts, a man-up order picker, and voice or RF picking equipment.
Process inbound receipts, transfers, and returns according to established department policies and procedures.
Ensure receipts, transfers, and returns are processed according to customer specifications and within Service Level Agreements (Dock To Stock).
Partner with internal teams to meet and exceed customer service expectations.
Provide timely feedback to the company regarding service failures or customer concerns.
Maintain or exceed team standards, demonstrate commitment, and be accountable for results.
Work with the quality department to resolve disputed items and claims.
Communicate effectively throughout the organization and provide proactive updates on open issues and pending orders.
Use time effectively, multitask, solve problems, and remain focused and professional in a fast-paced environment.