Receiving Assistant

Natural Grocers•Oklahoma City, OK

About The Position

The Receiving Assistant supports the Receiving Manager in the successful operation of the receiving department. The role includes receiving, checking, scanning, processing, and staging incoming products; handling related records and discrepancies; and communicating with department managers about delivery issues and vendor out-of-stocks. The Receiving Assistant also supports store operations through customer service, cashiering, opening and closing activities, employee training and task follow-up, and backup assistance on the sales floor. The position requires working five days and 40 hours per week, attending mandatory store meetings, and working evenings, weekends, and holidays according to store needs. It may involve limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to take a hands-on approach and perform tasks assigned by their managers, including tasks not listed in this description.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental demands of the role, including lifting, carrying, pushing, pulling, walking, standing, bending, and working with specified equipment and conditions.

Nice To Haves

One year of experience in grocery, retail, or a receiving environment; natural foods experience is a plus.
One year of experience supervising others.

Responsibilities

Provide World Class Customer Service as a top priority.
Demonstrate integrity, responsibility, and excellence and follow company policies.
Assist the Receiving Manager with accurately receiving incoming products, including checking dates, accuracy, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and other paperwork accurately and on time.
Research and process discrepancies.
Communicate with department managers about delivery issues and vendor out-of-stocks.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and scheduled breaks.
Help maintain the safety and security of customers and employees.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and backup in the store, including sales-floor coverage when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, attend mandatory store meetings, and work evenings, weekends, and holidays based on store needs.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance
For full-time Crew Members working 30 or more hours per week: paid parental leave
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid life insurance
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA)
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match