Receiving Assistant

Natural Grocers•Montrose, CO

About The Position

The Receiving Assistant supports the Receiving Manager in the successful operation of the receiving department. The role involves receiving and checking incoming products, scanning and staging merchandise, processing purchase orders and related paperwork, researching discrepancies, and communicating with department managers about delivery issues and vendor out-of-stocks. The assistant also helps maintain an organized back room, supports department personnel, and assists with store operations, including opening and closing activities, register coverage, customer service, and sales-floor backup. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. It has limited Manager on Duty responsibilities and is not intended to serve as the overall Manager on Duty for the store. Employees are expected to assist with additional tasks as needed.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass forklift certification.
Ability to pass required food safety training courses and/or certifications and keep certifications current and registered if applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in grocery, retail, or a receiving environment.
Natural foods background.
One year of experience supervising others.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence and adhere to company policies.
Assist the Receiving Manager with accurately receiving incoming products, checking dates, accuracy, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and paperwork accurately and promptly.
Research and process discrepancies.
Communicate with department managers about delivery issues and vendor out-of-stocks.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and register shift-change coverage, including scheduled breaks.
Help maintain the safety and security of customers and employees.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and store backup, including on the sales floor when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty duties; the role is not intended to be the overall Manager on Duty for the store.

Benefits

Birthday Bonus Pay
Vitamin Bucks, with up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, accruing from the first day of employment
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care Flexible Spending Accounts (FSA) for full-time crew members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time crew members working 30 or more hours per week