Receiving Assistant

Natural Grocers•McCall, ID

About The Position

The Receiving Assistant supports the Receiving Manager in the successful operation of the receiving department. The role includes receiving and checking products, scanning and staging merchandise, processing purchase orders and related paperwork, researching discrepancies, and communicating with department managers about delivery issues and vendor out-of-stocks. The Receiving Assistant also helps maintain an organized back room, supports department performance and training, and operates a forklift or pallet jack as required. The position also contributes to store operations through opening and closing activities, cash handling, cashiering and register coverage, customer service, and sales-floor backup when receiving duties are complete. The role uses SAP, inventory management software, and other information systems. The schedule is based on store needs and includes evenings, weekends, and holidays; the position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. The role may have limited Manager on Duty duties but is not intended to serve as the overall Manager on Duty for the store.

Requirements

High school diploma, GED, or equivalent preferred.
One year of grocery, retail, or receiving-environment experience preferred.
One year of experience supervising others preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain applicable certifications.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

Natural foods background.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence and adhere to all policies.
Assist the Receiving Manager in accurately receiving incoming products, including checking dates, accuracy, and damage.
Scan all incoming and outgoing product.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and paperwork accurately and promptly.
Research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and coverage for register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and backup in the store, including sales-floor backup when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, including evenings, weekends, and holidays based on store needs, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks, with up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and wellness program
Employee Assistance Program (EAP)
Employee referral program
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance
For full-time crew members working 30 or more hours per week: paid parental leave
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
Company-paid short-term disability insurance
Company-paid life insurance
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
Retirement savings plan (401k) with discretionary company match
Healthcare and dependent care flexible spending accounts (FSA)
Health Savings Account (HSA) with company match