Receiving Assistant

Natural Grocers•Rochester, MN

About The Position

The Receiving Assistant supports the Receiving Manager in operating the receiving department and helps ensure incoming and outgoing products are handled accurately and efficiently. The role includes receiving and checking products, processing inventory and delivery paperwork, staging products for the sales floor, investigating discrepancies, and communicating delivery issues. It also supports department personnel, store opening and closing, register coverage, customer service, and general store operations. The position has limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty. Employees are expected to assist wherever needed to support store operations. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, along with attendance at mandatory store meetings. The posted hourly salary range is $17.00 to $17.00.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, walking, standing, reaching, and other physical activities.

Nice To Haves

One year of experience in grocery, retail, or a receiving environment; natural foods experience is a plus.
One year of experience supervising others.

Responsibilities

Provide world-class customer service as a top priority.
Exemplify integrity, responsibility, and excellence and follow company policies.
Assist the Receiving Manager with accurately receiving incoming products, including checking dates, accuracy, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and other paperwork accurately and promptly.
Research and process discrepancies.
Communicate delivery issues and vendor out-of-stocks to department managers.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and register shift coverage for scheduled breaks.
Maintain the safety and security of customers and employees.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and backup in the store, including sales-floor coverage when receiving duties are complete.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
401(k) retirement savings plan with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week
Health savings account (HSA) with company match for full-time crew members working 30 or more hours per week