Receiving Assistant

Natural Grocers•Colorado Springs, CO

About The Position

The Receiving Assistant supports the Receiving Manager in operating the receiving department. The role includes receiving and checking incoming products, scanning and staging merchandise, processing purchase orders and related paperwork, investigating discrepancies, coordinating with department managers about delivery issues, and following up on special orders. The position also supports store operations through cashiering, customer service, opening and closing activities, employee training and task follow-up, and sales-floor backup when receiving duties are complete. The role requires using a forklift and pallet jack as needed, maintaining an organized back room, and using SAP, inventory management software, email, and other information systems. The schedule is based on store needs and includes evenings, weekends, and holidays. The position works five days and 40 hours per week and attends mandatory store meetings. It may have limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty.

Requirements

Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma, GED, or equivalent preferred.
One year of experience in grocery, retail, or a receiving environment preferred; natural foods experience is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Demonstrate integrity, responsibility, and excellence and adhere to company policies.
Assist the Receiving Manager in accurately receiving incoming products, checking dates, accuracy, and damage.
Scan incoming and outgoing products.
Stage products for efficient delivery to the sales floor.
Process POs, RPOs, mispicks, invoices, and paperwork accurately and promptly.
Research and process discrepancies.
Communicate with department managers about delivery issues and vendor out-of-stocks.
Follow up on special orders.
Operate a forklift and pallet jack as required.
Maintain a clean and organized back room.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and coverage during register shift changes and scheduled breaks.
Help maintain the safety and security of customers and employees.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Provide additional help and store backup as needed, including on the sales floor when receiving duties are complete.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members (30+ hours/week): medical, dental, and vision insurance
Paid parental leave
Paid medical leave through company-paid short-term disability insurance
Company-paid short-term disability insurance
Company-paid life insurance
Voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
Retirement Savings Plan (401k) with discretionary company match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match