Rebate Operations Manager

Vertex Pharmaceuticals•Boston, MA

6d•Hybrid

About The Position

The Manager of Commercial Rebate Operations reports to the Associate Director, Rebate Operations, within the US Market Access organization. This role combines subject-matter expertise and an enterprise-level perspective across data, process optimization, automation, and innovation. The successful candidate will contribute to building functional capabilities while remaining involved in hands-on execution, collaborating across teams, and maintaining accuracy to mitigate revenue leakage. The position is expected to evolve with customer needs and the company’s growing portfolio, operate with compliance and integrity, and contribute to Vertex’s corporate goals. The role is remote-eligible, with remote, hybrid, or on-site work options. Hybrid work is up to two remote days per week; the Boston-based arrangement described in the posting is three days onsite and two days remote weekly. The position administers commercial rebate and related service-fee contracts from setup through eligibility, reconciliation, validation, dispute handling, and payment. It also supports contracting processes, analytical reporting, customer issue resolution, regulatory awareness, documentation, and SOX controls and audits. The role collaborates with a broad range of US Market Access, technology, finance, legal, commercial, and audit stakeholders. Vertex encourages continuous learning about AI, technology, automation, and industry trends, and seeks employees who apply curiosity and sound judgment to improve decision-making, innovation, efficiency, and patient outcomes. The stated base salary range is $128,800–$193,200. The role is eligible for an annual bonus and annual equity awards; some roles may also qualify for overtime pay. Vertex describes its total rewards as including medical, dental, and vision benefits; paid time off, including a week-long summer and winter company shutdown; educational assistance programs, including student loan repayment; a commuting subsidy; matching charitable donations; and a 401(k).

Requirements

Bachelor’s degree in a quantitative or technological discipline, such as engineering, computer science, accounting, business, statistics, economics, or finance.
4–6 years of US pharmaceutical industry-adjacent experience with increasing responsibility in contract operations, contract management, trade and distribution, rebate processing, or payments to commercial payers, GPOs, IDNs, Medicaid, or the U.S. Government.
At least 2 years of hands-on experience with managed care, Medicaid, or U.S. Government contract administration technology, such as Model N, Validata, EDI, or Helix.
At least 2 years of experience reviewing and interpreting Managed Care, Medicaid, or U.S. Government Master Agreements and Rebate Agreements.
Ability to work in a complex, customer-focused environment with tight deadlines.
Ability to build collaboration and drive problem-solving within and across teams.
Ability to influence stakeholders through effective written and verbal communication.
Ability to prioritize and focus on value-driving activities.
Strategic thinking and an analytical, solutions-driven mindset.
Strong organizational skills and attention to detail.
Intellectual curiosity, active listening, willingness to challenge the status quo and experiment when appropriate, and a focus on continuous learning and improvement.
Strong business acumen, passion for innovation, and ability to navigate ambiguity and manage complexity.
High proficiency with Microsoft Excel, PowerPoint, and Word.

Responsibilities

Administer commercial contracts end to end, including setup in Model N/Revitas, rebate eligibility, volume reconciliation, discount validation, disputes, and customer payments for Distributor/Specialty Pharmacy Service Fees and volume-based commercial rebates.
Establish and maintain policies, procedures, and SOP standards to ensure consistency in payment packages.
Support contracting strategy design, contract development, negotiation, and execution.
Assist with special projects.
Work with Data Technology Engineering teams to build infrastructure and tools for rebate dashboards and analytical models.
Optimize analytics and data for reporting and analysis of customer rebate trends and insights, or establish manual spreadsheets for accurate financial analysis, validation, payment, and translation into Government Price Reporting systems.
Research, review, and interpret complex data to evaluate performance criteria by unit and customer.
Perform complex financial analytics to execute and validate rebate calculations accurately.
Research and resolve customer disputes within contractual timeframes, meeting obligations and providing timely issue resolution across customer segments.
Provide accurate, concise, customer-centric communications in response to disputes and ensure compliance with eligibility terms.
Maintain contract administration documentation on an ongoing and timely basis for audit purposes.
Stay current on promulgated and proposed federal regulations affecting rebate or chargeback adjudications.
Provide monthly and quarterly management reporting on contractual payment activities, dashboards, and trends; support forecasting analyses and ad hoc requests.
Collaborate with stakeholders across government pricing, contract operations, forecasting, data and analytics, technology, public affairs, legal, payer accounts, finance, revenue accounting, accounts payable, and internal audit; own parts of cross-functional processes as needed.
Support the achievement and documentation of SOX controls and participate in SOX-related, internal, and external audits.