Real-Time & Emerging Payments Product Manager

TD • Mount Laurel, NJ

6d • $97,240 - $145,600 • Onsite

About The Position

The Product Group Manager leads and provides strategic guidance to product management professionals who develop and implement bank products, services, and programs that meet customer needs. This position manages a product or suite of products and supports business strategy, innovation, customer and employee experience, business results, and product sales. It also oversees a diverse team and its operations, product development, budgets, plans, and performance while coordinating with internal teams and external partners.

The role develops product vision, roadmaps, and business plans; uses customer, market, and competitive insights to identify opportunities; and guides product development and delivery. It is accountable for product performance and financial results, including acquisition, retention, engagement, market share, pricing, margin, and volume. The position ensures products and processes meet business objectives, risk appetite, and regulatory requirements, and provides people leadership through hiring, coaching, performance management, and team development.

Requirements

• Undergraduate degree or product management certificate and/or 7+ years of relevant experience.
• Previous product experience.
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, and competitive intelligence.
• Knowledge of current and emerging competitor and market trends.
• Ability to lead, plan, implement, and evaluate program or project activities to complete product initiatives.
• Ability to contribute to product management strategy and advise senior leadership.
• Skill in mentoring, coaching, and performance management.
• Effective oral and written communication skills.
• Ability to collaborate and build relationships across teams and functions.
• Ability to work effectively both independently and as a team member.
• Sound judgment and ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Skill in preparing and managing budgets, P&L, and resource allocation.
• Knowledge of or skill in analytical software tools, data analysis methods, and reporting techniques.
• Knowledge of or skill in using computer applications, including MS Office.
• Ability to manage teams, set targets, deliver results, and assess and develop team skills and capabilities.
• Ability to manage employees in compliance with human resources policies, procedures, and conduct guidelines.

Responsibilities

• Lead, manage, and develop a team of product management professionals, including hiring, setting objectives, coaching, performance reviews, compensation decisions, and employee development.
• Provide product vision, leadership, and strategic guidance for developing and implementing bank products, services, and programs.
• Manage product development calendars, roadmaps, budgets, business and expense plans, resource allocation, and delivery of initiatives.
• Develop product policies and procedures that improve the end-to-end customer experience while achieving business objectives.
• Build relationships with sales distribution, business sponsors, executives, internal stakeholders, external partners, and other business areas.
• Lead business plans with Acquisition and Segments teams to increase new account growth and track P&L impact.
• Analyze customer and industry trends, competitive offerings, market conditions, product performance, and opportunities for growth using research and analysis.
• Facilitate ideation and develop business cases for new product development and growth opportunities.
• Partner with marketing and distribution channels to support customers through the buying process and develop programs to grow markets.
• Monitor product and segment performance against objectives, recommend enhancements, and ensure a consistent customer and brand experience.
• Deliver financial results through product pricing, margin, volume, acquisition, retention, customer experience, engagement, and market-share levers.
• Execute annual business plans aligned with business strategies and monitor results against plans.
• Coordinate with IT, operations, legal, compliance, marketing, and other service providers to ensure products meet organizational objectives and standards.
• Establish effective product policies and processes aligned with business requirements and risk appetite; ensure products meet regulatory requirements.
• Maintain a culture of risk management and control, and ensure employees comply with bank and industry codes of conduct.
• Communicate and coordinate across teams, share expertise, and promote effective working relationships and escalation of business challenges.
• Represent the business area and the bank as a brand ambassador.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager