Real Estate Support Specialist

Cliffs Club Services, LLC•Asheville, NC

2d•Onsite

About The Position

The Cliffs is seeking an outgoing, organized, driven, and relationship-focused Real Estate Support Specialist to support Sales Executives and the Cliffs Realty team. The role focuses on sales support, listing coordination, and operations rather than directly selling real estate. The specialist will develop relationships with prospective buyers, qualify leads, schedule Discovery Visits and real estate tours, and introduce prospects to the Cliffs lifestyle. The position maintains an organized database of fewer than 400 sales prospects, with timely and consistent follow-up essential to success. It is eligible for bonuses based on sales generated from existing and new leads. The specialist works closely with the Office Manager and covers the office on Mondays. The position manages Cliffs Realty's listing portfolio and related administrative work, including website and marketing management, listing presentations, MLS maintenance and data entry, closing coordination, contract documentation, and Property Base updates. The role requires obtaining and maintaining a valid North Carolina real estate license and proficiency in Property Base and MLS.

Requirements

At least two years of professional sales experience; experience selling upscale hotel or resort properties is preferred but not required.
Professional phone skills and excellent customer service.
North Carolina real estate license required, or ability to obtain one within six months; the license must be maintained.
Excellent oral and written communication skills.
Sales- and goal-oriented approach.
Strong technical skills and the ability to leverage database systems software.
Proven experience with Microsoft Word, Excel, and Outlook.
Ability to organize, prioritize, meet deadlines, and multitask.
Ability to work in a fast-paced environment.
Ability to produce consistent results.
Ability to work in a standard office setting and use standard office equipment, including a computer.
Strength to lift and carry files weighing up to 10 pounds.
Vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.

Nice To Haves

Bachelor’s degree preferred.
Database and Dotloop experience preferred.
MLS experience is a plus.
Two or more years of professional sales experience is preferred, though not required.

Responsibilities

Conduct daily outreach by phone to qualify prospective buyers, maintain a consistent lead pipeline, and generate tours for Sales Executives.
Qualify leads through phone, email, written correspondence, and sales presentations; build relationships and follow up with prospective clients to achieve sales goals.
Introduce qualified prospects to the appropriate Asheville Region Sales Executive and coordinate property tours.
Provide prospects with information about The Cliffs and professionally discuss financial qualifications during the sales process.
Maintain strong product knowledge and use effective sales techniques in accordance with legal, ethical, and company standards.
Communicate with qualified leads interested in Asheville Region Discovery Visits through phone, email, written correspondence, and sales presentations; educate prospects about the Cliffs lifestyle and arrange backend accounting, membership, and accommodations.
Manage guest documentation and ensure required agreements are completed before booking.
Securely handle sensitive guest information, including payment details.
Perform listing-related duties, including listing presentations, CMAs, Exclusive Right to Sell agreements, MLS, Property Base, and website entry, photography and vendor coordination, marketing requests, and accurate listing maintenance.
Prepare and provide sales reports, listing data, trend analysis, and other statistics for management, meetings, and marketing purposes.
Create and edit drone footage and video presentations for listings on MLS, Zillow, and other media platforms.
Coordinate tours, listing appointments, outside broker home access, and communications with Sales Executives, clients, and other parties as needed.
Monitor listing and Seller Disclosure expiration dates, maintain active listing reports, and ensure timely follow-up and owner feedback communication.
Request marketing materials for all homes and homesites listed with Cliffs Realty in accordance with the listing pitch deck.
Create and maintain a current internal list of active home and homesite listings.
Work with the Cliffs Builder team to manage builder listings, pricing updates, and contract entry into Property Base.
Follow all company policies, procedures, rules, and regulatory requirements.
Work closely with the Office Manager and cover the office on Mondays.