Real Estate Support Specialist

Cliffs Club Services • Arden, NC

9h • Onsite

About The Position

The Cliffs is seeking an outgoing, organized, driven, and relationship-focused Real Estate Support Specialist to support Sales Executives and the Cliffs Realty team. The position focuses on sales support, listing coordination, and operations rather than directly selling real estate. The specialist develops relationships with prospective buyers, qualifies leads, schedules Discovery Visits and real estate tours, and introduces prospects to the Cliffs lifestyle. The role also manages and supports Cliffs Realty’s listings and related administrative responsibilities, maintaining an organized database of fewer than 400 sales prospects with timely, consistent follow-up. The position is eligible for bonuses based on sales generated from existing and new leads. The specialist works closely with the Office Manager and covers the office on Mondays.

Responsibilities include coordinating leads and tours; handling Discovery Visit communications and backend arrangements; managing guest documentation and sensitive information; and overseeing listing presentations, marketing, MLS and Property Base entries, closing coordination, contract documentation, and listing records. The role also prepares reports and listing materials, coordinates vendors and property access, creates listing videos, and works with the Cliffs Builder team on builder listings, pricing, and contract entry. A valid North Carolina real estate license must be maintained, and proficiency in Property Base and MLS is required.

Requirements

• Two years of professional sales experience; experience selling upscale hotel or resort properties is preferred but not required.
• Professional phone skills and excellent customer service.
• North Carolina real estate license required, or ability to obtain one within six months; must maintain a valid license.
• Excellent oral and written communication skills.
• Sales- and goal-oriented approach.
• Strong technical skills and ability to leverage database systems software.
• Proven experience with Microsoft Office products, including Word, Excel, and Outlook.
• Ability to organize, prioritize, meet deadlines, and multitask.
• Ability to work in a fast-paced environment and produce consistent results.
• Proficiency in Property Base and MLS.
• Ability to work in a standard office setting and use standard office equipment, including a computer; maintain attention to detail; lift and carry files weighing up to 10 pounds; read printed materials and a computer screen; and communicate in person and by telephone.

Nice To Haves

• Bachelor’s degree preferred.
• Database and Dotloop experience preferred.
• MLS experience is a plus.
• Experience selling upscale hotel or resort properties is preferred, but not required.

Responsibilities

• Conduct daily outreach calls to qualify prospective buyers, maintain a pipeline of leads, and generate tours for Sales Executives.
• Qualify leads through phone, email, written correspondence, and sales presentations; build relationships and follow up with prospective clients to achieve sales goals.
• Introduce qualified prospects to the appropriate Asheville Region Sales Executive and coordinate property tours.
• Provide prospects with information about The Cliffs and discuss financial qualifications professionally during the sales process.
• Maintain product knowledge and use effective sales techniques consistent with legal, ethical, and company standards.
• Communicate with qualified leads interested in Asheville Region Discovery Visits, educate them about the Cliffs lifestyle, and coordinate backend arrangements including accounting, membership, and accommodations.
• Manage guest documentation and ensure required agreements are completed before bookings; securely handle sensitive guest information, including payment details.
• Manage listing-related duties, including listing presentations, CMAs, Exclusive Right to Sell agreements, MLS/Property Base/website entry, photography and vendor coordination, marketing requests, and accurate listing information.
• Prepare sales reports, listing data, trend analyses, and other statistics for management, meetings, and marketing.
• Create and edit drone footage and video presentations for listings on MLS, Zillow, and other media platforms.
• Coordinate tours, listing appointments, outside broker home access, and communications with Sales Executives, clients, and other parties.
• Monitor listing and Seller Disclosure expiration dates, maintain active listing reports, and follow up and communicate owner feedback in a timely manner.
• Request marketing materials for homes and homesites listed with Cliffs Realty in accordance with the listing pitch deck.
• Create and maintain a current internal list of active home and homesite listings.
• Work with the Cliffs Builder team to manage builder listings, pricing updates, and contract entry into Property Base.
• Follow company policies, procedures, rules, and regulatory requirements.
• Work closely with the Office Manager and cover the office on Mondays.

Benefits

• Employee appreciation parties and team-building events with a knowledgeable and passionate management team that leads by example.
• Premier training.
• Excellent compensation, including 15 vacation days and 9 paid holidays.
• Benefits package including health, telehealth, vision, dental, short-term and long-term disability, and pet insurance.
• 401(k) with employer contribution.
• Employee wellness monetary incentives.
• Paid maternity and paternity leave.
• Work/life balance.
• Bonuses based on sales generated from existing and new leads.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed