Real Estate Office Administrator

Coldwell Banker Distinctive Properties•Bozeman, MT

13h•Onsite

About The Position

This position is the first point of contact for our agents and their clients. You will be responsible for supporting the Managing Director in many aspects of the day-to-day management of the office and empowered to engage with the sales associates to create an office culture loyal to and excited about the Coldwell Banker brand. You will be expected to lead by demonstrating our company values with an emphasis on creating a culture that supports a high-level of customer service, collaboration, and retention through proactive communication and professional conduct.

Requirements

Minimum of two years of experience in a customer service role
Possess a positive attitude, integrity, and passion for providing excellent customer service
Ability to multi-task with a high degree of detail orientation
Strong working knowledge of Google Suite applications
Driven and assertive individual who enjoys being the go-to person in a fast-paced office environment

Nice To Haves

real estate industry and/or marketing experience a plus

Responsibilities

Communicate daily with agents and clients in a positive and professional manner
Assist the Managing Director with recruiting
Onboard new agents
Provide new agent orientation of office operations, copier, phone system, floor duty, etc
Engage with agents to provide education/training on CB systems, tools, and ancillary services
Assist the Managing Director by participating in sales meetings, including note-taking and dissemination
Organize and promote events to be held at the office
Participate in company-sponsored events during business hours
Assist agents with contract compliance and transaction dashboard upkeep
Open and close the office - have procedures available for others to follow as needed
Perform receptionist and administrative duties: answering phones, greeting clients, distributing mail, etc
Create and maintain the professional physical appearance of the office
Maintain the office equipment, and request service from vendors as needed
Keep office information and agent contact information updated and accessible
Maintain and order supplies - using the centralized ordering system in a timely manner
Assist accounting with monthly transaction audit and agent billing
Responsible for the monthly floortime calendar
Provide agents with RE and company forms as needed
Other duties as assigned
Assist agents with marketing services ordering
Partner with the marketing department for additional agent services and support, including signs, flyers, social media, etc
Supply local office content and market data for the monthly office newsletter