Real Estate Maintenance Technician

Three Sixty Real Estate Solutions LLC•La Crosse, WI

1d•Onsite

About The Position

The Three Sixty Real Estate Maintenance Technician will be responsible for day-to-day curbside appeal, maintenance, remodeling, and customer service for prospective and current residents. Three Sixty Real Estate Solutions is a full-service residential, retail, and commercial development and leasing company with a passionate professional team. We are enthusiastic about caring for our residents and the communities we serve. Within our walls and throughout the neighborhoods we serve, we share a passion to conduct our daily business based on our core values. Our business decisions are based on integrity, service, respect, humility, professionalism, accountability, and teamwork, and we embark on projects only if we believe they will positively impact on the community, the neighborhood, the customer, and our team. Our vision is to serve our customers to the highest industry standard and provide quality outcomes for all our partners.

Requirements

Ability to diagnose and repair leaks, unclog drains, replace fixtures, and contain emergency situations. Use good judgment when deciding to escalate to a licensed plumber.
Comfortable diagnosing simple household electrical issues like circuit breakers, GFIs, continuity and current testing, and containing emergency situations. Understands safety concerns and limits of practice and uses good judgment when deciding to escalate to a licensed professional.
Demonstrate excellent communication, analytical, and problem-solving skills.
Experience in construction, maintenance, and/or property management
Demonstrated ability to work independently and be a self-starter, meeting self-initiated deadlines.
Exercise successful judgment to make decisions that benefit the residents, property owners, and fellow employees.
Ability to successfully manage our critical relationships with customers, service providers, and fellow employees.
High school degree or equivalent
Must be able to lift 75 pounds
Must be physically able to bend, move, and perform manual labor tasks regularly
Must be able to work on a ladder periodically
Must adhere to all safety guidelines and policies
Must have a valid driver’s license and proof of insurance

Responsibilities

Complete and/or coordinate customer maintenance requests (work orders) in a prompt, efficient, successful, and positive manner
Foster and maintain all critical relationships (tenants, co-workers, vendors, etc.) to a high degree of customer satisfaction
Accurately records time, materials, receipts, and expense categories, and accurately documents work performed (Work Order and Documentation Discipline).
Engages respectfully with tenants, vendors, team members, vendors and subcontractors. During unit access, set clear expectations on completion timelines, and represent the property management brand with integrity
Maintain the physical assets (the buildings and the spaces) to a standard of care that emphasizes high quality, continuous improvement, and high performance.
Ensuring the property's physical appearance is always welcoming and clean by picking up and disposing of all garbage and sweeping and/or vacuuming common spaces.
Work independently to achieve the level of quality in appearance as directed by the Property Manager, Director of Property Management, and/or Leadership Team.
Performs filter changes, tests, inspects, and cleans units, addresses thermostat issues, and coordinates with HVAC contractors for more complex repairs.
Diagnoses and services common residential appliances (refrigerators, ranges, dishwashers, disposals) and identifies when replacement is more cost-effective than repair.
Handles door and window adjustments, lock changes, cabinet repairs, trim work, and drywall patching and finishing to a paintable standard.
Performs unit-turn painting with proper prep, masking, and finish quality; matches existing colors and applies touch-up work between tenancies.
Perform routine repairs to vinyl plank, tile, and carpet; address subfloor issues and transitions.
Small building remodeling projects, such as window, door, deck, and patio door replacements, as well as other real estate remodeling projects.
As assigned by the Property Manager, oversee all lawn care, landscaping, mowing, and vegetation control of the properties, either by supervising contractors or performing the actual work.
As assigned, regular mowing to ensure grass does not exceed four (4) inches in length at any time; trimming grass edges; and cleanup of clippings.
Weed control in landscaped areas and pavement around the properties.
Fertilizer application and weed control on the lawn areas.
Maintenance of all landscaped areas, including rock beds.
Ensure snow and ice removal from all entryways, sidewalks, parking lots, and other areas as directed, by performing the actual work as needed or directed by the Property Manager.
Apply salt in parking lots and on sidewalks as needed to prevent hazardous conditions.
As needed during winter months, keep snow and ice from accumulating on sidewalks, entryways, parking lots, and other areas as directed.
Report any areas of slip and fall risk.
When a resident vacates the apartment, make it ready for showings and a new resident, including directed painting, maintenance, floor cleaning, and general cleaning.
Answer and respond to after-hours emergency calls while on call.