Real Estate East Asset Manager Vice President

Citi • New York, NY

2d • $129,840 - $194,760

About The Position

The Real Estate East Asset Manager is a critical role within Citi’s retail real estate team, partnering with the Asset Management team to manage the relationship with and overall delivery to US Branch Network (USBN) leadership. The role drives alignment across Real Estate Services (RES) functions to support Citi’s retail real estate goals and USBN objectives, and covers a territory of more than 100 retail bank branches.

The position oversees outsourced facilities personnel and project management, supports infrastructure and interior improvement projects, manages portfolio expenses and capital expenditure, and serves as the primary contact for landlords and property managers on escalations and leasehold obligations. It also contributes to financial reporting and analysis, reviews budgets and expenses, ensures compliance with RES policies and applicable standards and regulations, and manages operational, financial, and reputational risks.

As the key regional liaison for real estate activities, the Asset Manager regularly interacts with branch leadership and other business stakeholders, makes site visits, and travels quarterly within East markets. The role requires a client-focused approach, sound judgment, effective prioritization, and consistent delivery. Other job-related duties may be assigned as required.

Requirements

• 4–10 years of relevant experience in real estate asset management.
• Comprehensive knowledge and expertise in building systems.
• Broad knowledge and understanding of real estate disciplines, including architecture, construction, space planning, and engineering.
• Comprehensive knowledge and understanding of finance principles to manage asset P&L.
• Knowledge of real estate law and related documents, including leases, contracts, and deeds, and the ability to apply them to complex business situations.
• Assessment, planning, and work organization skills.
• Bachelor’s degree required.
• Must be open to quarterly travel within East markets.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Oversee outsourced facilities personnel to help ensure retail facilities are Safe, Productive, Appealing, and Cost-Effective; perform quarterly field and desktop audits and monitor KPIs.
• Oversee outsourced facilities project management to ensure infrastructure and interior improvement projects are delivered thoughtfully, on time, and cost-effectively.
• Partner with Citi Transactions Management and Design & Construction to sustain business continuity and deliver quality spaces; support strategic portfolio deliverables with Central and Northeast Asset Managers.
• Optimize portfolio expenses and capital expenditure strategically and holistically.
• Serve as the primary contact for landlords and property managers regarding escalations and leasehold obligations.
• Review and approve non-recurring leasehold charges, including CAM reconciliations, property taxes, and sundry charges.
• Contribute to reporting, analyses, presentations, financial document preparation, and ad hoc deliverables.
• Review and approve capital budgets to support strategic planning of programs and projects.
• Review budgeted and actual expenses regularly to identify outliers and cost-reduction opportunities.
• Understand cost pools and categorize expenses appropriately.
• Ensure compliance with RES operating policies and procedures, health and environmental standards, and applicable local regulations.
• Manage and mitigate operational, financial, and reputational risk to Citi.
• Serve as the key business liaison for regional real estate activities, interacting with branch leadership, distribution strategies, internal security, legal, technology, and other non-RES stakeholders.
• Conduct regular site visits to verify facility maintenance and ensure client needs are met; travel within East markets as required.
• Proactively manage client needs and seek to exceed expectations.
• Lead by example with integrity, empathy, and a strong work ethic; maintain high standards and enhance best practices.
• Prioritize tasks, delegate appropriately, continue developing expertise, and deliver results consistently and on time.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior