Real Estate Clerk I

Ktvaecu • Knoxville, TN

6d • Onsite

About The Position

Knoxville TVA Employees Credit Union is seeking a service-minded individual to join their team as a Real Estate Clerk I. This full-time position is crucial in helping Members grow financially and maintaining the high-quality service the Credit Union is known for. The Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities. With 25 locations throughout East Tennessee and serving over 264,000 Members, the Credit Union offers a variety of accounts, competitive loan rates, mortgages, personal loans, and credit cards. This role is an opportunity to contribute to the local community and embark on a new career journey.

Requirements

• High school diploma or general education degree (GED).
• One to three months related experience and/or training or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and policy and procedure manuals.
• Ability to write reports and correspondence and use proper grammar, punctuation and spelling.
• Ability to speak effectively before groups of members or employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to use sound reasoning in order to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Possess analytical and problem-solving skills to assist member using independent judgment.
• Ability to operate related computer applications including Word, Excel and email.
• Proficient typing skills.
• Ability to operate other business equipment including adding machine, coin and money counting machines and telephone.

Nice To Haves

• Excellent interpersonal skills and professional demeanor.
• Ability to develop relationships with members to meet financial needs through the relevant suggestion and referral of Credit Union products and services.
• Technically and professionally skilled in all position responsibilities and duties.
• Seeks new skills and opportunities for self-development.
• Ability to be flexible and have a service-oriented view to fulfill member, employee and Credit Union needs.
• Perform tasks with a high level of accuracy while maintaining attention to detail.
• Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members.
• Work systemically and logically to resolve problems, identify causation and anticipate unexpected results.
• Manage issues by drawing on own experience and knowledge and call on other resources as necessary.
• Ability to handle situations with tact and respect.
• Ability to maintain confidentiality of member information.
• Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills.
• Ability to work under deadlines with frequent interruption; and the ability to balance multiple projects/activities with varying deadlines.
• Ability to meet established goals.

Responsibilities

• Answer the telephone and direct calls accordingly.
• Distribute emails received by [email protected], online applications and referrals.
• Distribute daily incoming mail and monitor outgoing mail.
• Prepare payoff statements within the required time frame of the written request and submit to appropriate party.
• Post received wires and payoff checks and copy for deposit.
• Monitor fax folder.
• Complete flood reporting on paid-off loans.
• Prepare and send releases for recording in appropriate county.
• Send copy of release to imaging and mail original to member.
• Review homeowner’s insurance policies for accuracy on all non-escrow accounts.
• Send non-escrowed homeowner’s policies to Collateral Protection Insurance (CPI) daily.
• Prepare Real Estate Lending packets for the branches.
• Create daily call log.
• Balance daily branch totals.
• Pay appraisals daily and upload receipt to Image Flow Loan Origination System (LOS).
• Review mobile home titles bi-annually for paid-off loans.
• Review matured Home Equity Line of Credits (HELOCs) and assign to loan officers, as needed.
• Confirm LOS data entry of Recorded Trust Deeds.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of paid PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED