Real Estate Clerk II

Knoxville TVA Employees Credit Union•Knoxville, TN

21h

About The Position

This role involves a variety of clerical and administrative tasks related to real estate, with a strong emphasis on managing escrow accounts, insurance, and property taxes. The position requires daily auditing, maintenance, and processing of financial and insurance-related documents for loan accounts. The Real Estate Clerk II will also be responsible for customer service through phone calls and ensuring compliance with Credit Union policies and regulations.

Requirements

High school diploma or general education degree (GED).
Two or more years of clerical/administrative office experience with emphasis on mortgage.
Equivalent combination of education and experience.

Responsibilities

Audit new loan report daily.
Maintain and track all escrow accounts, including entering insurance and property tax amounts, change of insurance, and updating flood insurance.
Pay insurance billing daily.
Manage force-placed homeowner’s insurance accounts including billing, cancellations and refunds.
Review homeowner’s insurance policies for accuracy.
Submit property tax payments for all escrow accounts.
Review, process and log insurance claim checks.
Analyze reports monthly to ensure accuracy.
Answer incoming phone calls and assign accordingly.
Review Escrow Analysis annually to ensure accuracy prior to mailing.
Process payment corrections as needed.
Manage and create insurance and tax codes as required.
Review Rate Change Notices, Maturity Letters, and Payoff Congratulations Letters.
Review deceased transfer requests.
Audit lien releases as needed.
Assist with Teams Help Channel, as needed.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner.
Maintain regular and predictable attendance.
Work cooperatively with others.
Perform all other duties as assigned.