Readiness Coordinator - PA Work Management - New Castle Service Building

FirstEnergy • New Castle, PA

8d • Onsite

About The Position

The Readiness Coordinator supports Distribution Line Operations Management by pre-inspecting jobs to assess overall readiness and identify and minimize safety exposures in the field. The position supports supervisors through planning and scheduling, work-queue and resource management, coordination of job commitments, and communication with customers and other stakeholders. It also conducts field investigations and pre-work assessments, verifies utility locates, and helps ensure work can be executed safely and efficiently.

The role contributes to reporting, process improvement, documentation, training, and claims resolution; coordinates with planners, schedulers, line supervisors, and internal and external customers; and may provide backup Planner/Scheduler support or act as call-duty Supervisor. The position may support storm restoration and other emergencies, including travel to off-site locations, FirstEnergy offices, training facilities, and customer sites. It is an open position with FirstEnergy Pennsylvania Electric Company in New Castle, Pennsylvania.

Requirements

• Bachelor’s degree in Engineering Technology or a related discipline and 1–2 years of related work experience; alternatively, at least 3 years of related work experience without a bachelor’s degree.
• For Level III, a bachelor’s degree in Engineering Technology or a related discipline and 2–4 years of related experience, or at least 5 years of related experience without a bachelor’s degree.
• For Level IV, a bachelor’s degree in Engineering Technology or a related discipline and 4–6 years of related experience; or an associate’s degree in Engineering Technology or a related discipline and at least 7 years of related experience; or a high school diploma/GED and at least 10 years of related experience.
• Related experience includes knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools needed to determine resources for construction and maintenance activities.
• Current knowledge of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Current knowledge of the Customer Guide for Electric Service (CGES).
• Understand the Company’s Accident Prevention Handbook and Manual of Operations and their practical workplace application.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of the purpose, function, and operating characteristics of equipment; distribution design; and residential, commercial, and utility electrical distribution systems.
• Working knowledge of construction methods, maintenance practices, service practices, standards, and procedures.
• Ability to understand and effectively apply relevant legal and regulatory requirements.
• Ability to develop, collect, organize, and analyze information from multiple sources and prepare reports on backlog and productivity.
• Professionalism and ability to work with engineering and management personnel and cooperatively with customers, contractors, and the public.
• Ability to maintain strong working relationships at all levels.
• Self-motivation and ability to manage multiple competing priorities.
• Ability to provide quality internal and external customer service.
• Solid verbal and written communication skills.
• Experience with Microsoft Office applications, Outlook, and knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Valid driver’s license; vehicle requirements are to be determined.
• For storm-restoration support, ability to be MOP trained.

Responsibilities

• Demonstrate and direct a strong commitment to all aspects of safety.
• Support supervision with planning and scheduling activities, managing the work queue, staffing, equipment, materials, tools, switching orders, permits, work-package instructions, and planned-outage notifications.
• Assist supervision in setting work commitment dates and expedite delivery when necessary or practical.
• Visit job sites to determine readiness and communicate job status before dispatch.
• Use job-readiness and critical-control checklists to identify exposures and ensure safe work execution and site safety.
• Once a job is released from design, confirm readiness and communicate as necessary with customers, property owners, architects, and engineers.
• Respond to internal and external customer inquiries about construction and maintenance activities.
• Coordinate work requests with the planner/scheduler to establish job start and completion dates.
• Conduct field investigations to gather job-execution information, including terrain, buildings, equipment clearances, and obstacles.
• Perform pre-work-request assessments to support optimal resource use and reconcile differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management on work in progress, backlog, section productivity, and other applicable status information.
• Research issues, develop alternatives and solutions, anticipate needs, and recommend or implement work-process improvements.
• Provide technical reports and metrics to support compliance with company practices and procedures; interpret analyses and prepare recommendations.
• Follow and support processes and improvement practices through appropriate documentation, communication, and training.
• Discuss work with Line Supervisors to address special needs, equipment, vehicles, and flaggers, and review prints when necessary.
• Assist with emergencies and storm-related activities, including travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler position as necessary.
• Provide support for or act as the call-duty Supervisor when required.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Medical insurance programs
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Skills development training
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level