Readiness Coordinator III - PA Work Management - Warren

FirstEnergy • Warren, PA

8d • Onsite

About The Position

This position with FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp., is based in Warren, Pennsylvania. It supports Distribution Line Operations Management by pre-inspecting jobs to assess overall readiness and by identifying and minimizing field safety exposures. The role supports supervision with planning and scheduling work, managing work queues and resources, coordinating job dates, investigating field conditions, and communicating readiness before work is dispatched.

The coordinator works with supervisors, planners and schedulers, customers, property owners, contractors, and other stakeholders to support construction and maintenance activities. The position also contributes to storm restoration and emergency response, work process improvements, reporting, claims resolution, regulatory compliance, and documentation and training. Travel to off-site locations, offices, training facilities, and customer sites may be required.

Requirements

• For Level III: Bachelor’s degree in Engineering Technology or a related discipline plus 2–4 years of related work experience; alternatively, at least 5 years of related work experience without a bachelor’s degree.
• Related experience includes knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources required for construction and maintenance work.
• Current knowledge of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Current knowledge of the Customer Guide for Electric Service (CGES).
• Understanding of the Company’s Accident Prevention Handbook and Manual of Operations, including practical workplace application.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of equipment purpose, function, and operating characteristics; distribution design; and residential, commercial, and utility electrical distribution systems.
• Working knowledge of construction methods, maintenance and service practices, standards, and procedures.
• Ability to understand and apply legal and regulatory requirements as appropriate.
• Ability to develop, collect, organize, and analyze information from varied sources to prepare reports and provide information on backlog and productivity.
• Professionalism and ability to work with engineering and management personnel and cooperate courteously with customers, contractors, and the public.
• Ability to maintain strong working relationships at all levels.
• Self-motivated, able to multitask, and able to manage competing priorities.
• Ability to provide quality internal and external customer service.
• Solid verbal and written communication skills.
• Experience with PC software, including Microsoft Office applications and Outlook; knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Valid driver’s license; vehicle requirements are to be determined.

Responsibilities

• Demonstrate and direct a strong commitment to all aspects of safety.
• Support supervision with planning and scheduling activities and management of work queues, staffing, equipment, materials, tools, switching orders, permits, work package instructions, and planned outage notifications.
• Assist supervision in establishing work commitment dates and expedite delivery when appropriate.
• Visit job sites to assess readiness and communicate readiness before dispatch.
• Use the job readiness checklist to confirm jobs can be executed.
• Apply the Accident Prevention Handbook, motor vehicle safety requirements, and applicable critical control checklists to identify and mitigate safety exposures for employees, the public, and self.
• Support storm restoration efforts, including the ability to be MOP trained.
• Ensure job readiness once work is released from design, and communicate with customers, property owners, architects, engineers, and others when necessary.
• Respond to internal and external customer inquiries regarding construction and maintenance activities.
• Coordinate work request activities with the planner/scheduler to establish job start and completion dates.
• Conduct field investigations to gather job execution information, including terrain, buildings, equipment clearances, and obstacles.
• Perform pre-work request assessments to optimize resource use and reconcile differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management on work in progress, backlog, section productivity, and other applicable status information.
• Research issues, develop alternatives and solutions, anticipate needs, and recommend or implement work process improvements.
• Provide technical reports and metrics to support compliance with FirstEnergy practices and procedures; interpret analyses and prepare recommendations.
• Follow processes and improvement practices to develop and support documentation, communication, and training.
• Discuss planned work with Line Supervisors to address special needs, equipment, vehicles, flaggers, and prints as necessary.
• Assist during emergencies and storm-related activities, including travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler position as necessary.
• Provide support for or act as the call duty Supervisor when required.

Benefits

• Competitive pay and incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level