Readiness Coordinator - PA Work Management - New Castle Service Building

FirstEnergy • New Castle, PA

7d

About The Position

The Readiness Coordinator supports Distribution Line Operations Management by pre-inspecting jobs to assess readiness and identify or minimize safety exposures in the field. The position supports supervisors through planning and scheduling, work queue and resource coordination, and communication about job readiness, work commitments, and execution needs. The role also conducts field investigations, coordinates work requests and utility locates, supports customers and internal partners, and contributes to reporting, process improvements, emergency response, and storm restoration. This is an open position with FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp., based at New Castle, Pennsylvania. It is classified as non-exempt and safety-sensitive. The role may support or serve as the call-duty Supervisor and may provide backup to the Planner/Scheduler.

Requirements

• For the standard qualification level: Bachelor’s degree in Engineering Technology or a related discipline plus 1–2 years of related work experience, or at least 3 years of related work experience in lieu of a bachelor’s degree.
• Related experience includes knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources for construction and maintenance activities.
• Current knowledge of the National Electric Safety Code (NESC), National Electric Code (NEC), and Customer Guide for Electric Service (CGES).
• Understanding of the Company’s Accident Prevention Handbook and Manual of Operations, including their practical workplace application.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of equipment purpose, function, and operating characteristics; distribution design; and residential, commercial, and utility electrical distribution systems.
• Knowledge of construction methods, maintenance and service practices, standards, and procedures.
• Ability to understand and apply applicable legal and regulatory requirements.
• Ability to develop, collect, organize, and analyze information from multiple sources and prepare reports about backlog and productivity.
• Professionalism and ability to work with engineering and management personnel and cooperate courteously with customers, contractors, and the public.
• Ability to maintain strong working relationships at all levels, self-motivate, and manage competing priorities.
• Ability to provide quality internal and external customer service and strong verbal and written communication skills.
• Experience with PC software, including Microsoft Office applications (Word, Excel, Access, and PowerPoint) and Outlook.
• Knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and the Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Must possess a valid driver’s license; vehicle requirements are to be determined.
• Level III: Bachelor’s degree in Engineering Technology or a related discipline plus 2–4 years of related work experience, or at least 5 years of related work experience in lieu of a bachelor’s degree.
• Level IV: Bachelor’s degree in Engineering Technology or a related discipline plus 4–6 years of related work experience; or an associate degree in Engineering Technology or a related discipline plus at least 7 years of related work experience; or a high school diploma/GED plus at least 10 years of related work experience.

Responsibilities

• Demonstrate and direct commitment to safety and identify and mitigate safety exposures for employees, the public, and oneself.
• Support supervision with planning and scheduling activities, managing work queues, and coordinating staffing, equipment, materials, tools, switching orders, permits, work package instructions, and planned outage notifications.
• Assist supervision with establishing work commitment dates and expediting delivery when necessary or practical.
• Visit job sites before dispatch to assess readiness, use job readiness and critical control checklists, and communicate readiness status.
• Apply the Accident Prevention Handbook and applicable safe work practices, including motor vehicle safety requirements.
• Support storm restoration efforts, including becoming MOP trained, and assist during emergencies and storm-related activities.
• After design release, ensure job readiness and communicate as needed with customers, property owners, architects, engineers, and other parties.
• Respond to internal and external customer inquiries about construction and maintenance activities.
• Coordinate work requests with the Planner/Scheduler to establish job start and completion dates.
• Conduct field investigations to gather job execution information, including terrain conditions, buildings, equipment clearances, and obstacles.
• Perform pre-work-request assessments to optimize resource utilization and reconcile differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management on work in progress, backlog, section productivity, and other relevant status information.
• Research issues, develop alternatives and solutions, anticipate needs, recommend or implement work process improvements, and take ownership of assigned work.
• Provide technical reports and metrics to management, interpret report analyses, and prepare recommendations.
• Follow existing processes and improvement practices to develop and support documentation, communication, and training.
• Discuss planned work with Line Supervisors to address special needs, equipment, vehicles, and flaggers, and review prints when necessary.
• Travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler as needed and, when required, support or act as the call-duty Supervisor.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level