Readiness Coordinator- PA Work Management - Butler Service Center

FirstEnergy • Butler, PA

2d • Onsite

About The Position

The Readiness Coordinator supports Distribution Line Operations Management by pre-inspecting jobs to confirm overall readiness and identifying and minimizing safety exposures in the field. The role provides planning and scheduling support, manages work queues and resources, coordinates job readiness and execution with supervisors and planner/schedulers, and communicates with customers and other stakeholders. The position may support storm restoration and emergencies, travel to off-site locations, and provide backup planner/scheduler or call-duty supervisor support as needed.

Requirements

• Bachelor’s degree in Engineering Technology or a related discipline and 1–2 years of related work experience; alternatively, at least 3 years of related work experience without a bachelor’s degree.
• Related experience entails knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources for construction and maintenance activities.
• Current knowledge of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Current knowledge of the Customer Guide for Electric Service (CGES).
• Understanding of the Company’s Accident Prevention Handbook and Manual of Operations, including practical workplace application.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of equipment purpose, function, and operating characteristics; distribution design; and residential, commercial, and utility electrical distribution systems.
• Working knowledge of construction methods, maintenance and service practices, standards, and procedures.
• Ability to understand and effectively apply legal and regulatory requirements as appropriate.
• Ability to develop, collect, organize, and analyze information from varied sources to prepare reports and provide information on backlog and productivity.
• Professionalism when working with engineering and management personnel and cooperating courteously with customers, contractors, and the public in keeping with FirstEnergy’s rules of engagement.
• Ability to maintain strong working relationships at all levels.
• Self-motivated with the ability to manage multiple competing priorities.
• Ability to provide quality internal and external customer service.
• Strong verbal and written communication skills.
• Experience with PC applications including Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and the Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Must possess a valid driver’s license; vehicle requirements are to be determined.
• For Level III: bachelor’s degree in Engineering Technology or a related discipline plus 2–4 years of related experience, or at least 5 years of related experience in lieu of a bachelor’s degree.
• For Level IV: bachelor’s degree in Engineering Technology or a related discipline plus 4–6 years of related experience; or an associate’s degree in Engineering Technology or a related discipline plus at least 7 years of related experience; or a high school diploma/GED plus at least 10 years of related experience.

Responsibilities

• Demonstrate and direct commitment to all aspects of safety.
• Support supervision with planning and scheduling, work queue management, staffing, equipment, materials, tools, switching orders, permits, work package instructions, and planned outage notifications.
• Help establish work commitment dates and expedite delivery when necessary or practical.
• Visit jobs in the field to assess readiness and communicate readiness before dispatch.
• Use the job readiness checklist to confirm jobs can be executed.
• Apply the Accident Prevention Handbook and applicable motor vehicle safety practices; use critical control checklists to identify exposures and promote safe work execution and job-site safety.
• Support storm restoration efforts, including being able to receive MOP training.
• Identify and mitigate safety exposures for employees, the public, and self.
• Ensure jobs are ready after design release and communicate as necessary with customers, property owners, architects, and engineers.
• Respond to internal and external customer inquiries about construction and maintenance activities.
• Coordinate work requests with the planner/scheduler to establish job start and completion dates.
• Conduct field investigations to gather job execution information, including terrain, buildings, equipment clearances, and obstacles.
• Perform pre-work-request assessments to optimize resource use and reconcile differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management about work in progress, backlog, section productivity, and other applicable status information.
• Research issues, develop alternatives and solutions, anticipate needs, recommend or develop process improvements, and take ownership.
• Provide technical reports and metrics to support compliance with company practices and procedures; interpret analyses and prepare recommendations.
• Follow existing processes and improvement practices to develop and support documentation, communication, and training.
• Discuss planned work with Line Supervisors, address special needs involving equipment, vehicles, and flaggers, and review prints when necessary.
• Assist during emergencies and storm-related activities, including travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler position as needed.
• Provide support for or act as the call duty Supervisor when required.

Benefits

• Competitive pay
• Incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical insurance programs
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Skills development training
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level