Readiness Coordinator - PA Work Management - Towanda

FirstEnergy • Towanda, PA

6d • Onsite

About The Position

The Readiness Coordinator supports Distribution Line Operations Management by pre-inspecting jobs to confirm overall readiness and identifying and minimizing safety exposures in the field. The role plans and coordinates work activities, staffing, equipment, materials, tools, permits, switching orders, work instructions, and outage notifications, and helps establish work commitment dates. It visits job sites, uses readiness checklists, gathers field information, and confirms that work can be safely and effectively dispatched and executed.

The position coordinates with planners, schedulers, line supervisors, customers, property owners, contractors, and other stakeholders. It supports construction and maintenance work, customer inquiries, claims resolution, utility locates, storm restoration, emergency response, reporting, metrics, documentation, training, and process improvements. The role may provide backup to a Planner/Scheduler or support or act as the call duty Supervisor. Travel to off-site locations, FirstEnergy offices, training facilities, and customer sites may be requested.

The posting describes qualifications at multiple levels. The base qualifications require a bachelor’s degree in Engineering Technology or a related discipline and 1–2 years of related experience, or at least 3 years of related experience in lieu of the degree. Higher levels require additional experience or, for Level IV, an associate degree or high school diploma/GED with specified experience.

Requirements

• Bachelor’s degree in Engineering Technology or a related discipline plus 1–2 years of related work experience, or at least 3 years of related work experience in lieu of a bachelor’s degree.
• Related work experience involves knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine required resources.
• Current knowledge of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Current knowledge of the Customer Guide for Electric Service (CGES).
• Ability to understand the Company’s Accident Prevention Handbook and Manual of Operations and apply them in the workplace.
• Ability to interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of equipment purpose, function, and operating characteristics; distribution design; and residential, commercial, and utility electrical distribution systems.
• Working knowledge of construction methods, maintenance practices, service practices, standards, and procedures.
• Ability to understand and apply legal and regulatory requirements as appropriate.
• Ability to develop, collect, organize, and analyze information from varied sources to prepare reports and provide backlog and productivity information.
• Professionalism and ability to work with engineering and management personnel and cooperate courteously with customers, contractors, and the public.
• Ability to maintain strong working relationships at all levels.
• Self-motivated and able to manage multiple tasks and competing priorities.
• Ability to provide quality internal and external customer service.
• Solid verbal and written communication skills.
• Experience with PC applications including Microsoft Office and Outlook, and knowledge of SAP, GIS, CREWS, Click, Power On, CAD/AutoCAD, and Energy Delivery Outage Application.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos.
• Must possess a valid driver’s license; vehicle requirements are to be determined.
• For Level III: bachelor’s degree in Engineering Technology or related discipline plus 2–4 years of related work experience, or at least 5 years of related experience in lieu of a bachelor’s degree.
• For Level IV: bachelor’s degree in Engineering Technology or related discipline plus 4–6 years of related work experience; or an associate degree in Engineering Technology or related discipline plus at least 7 years of related experience; or a high school diploma/GED plus at least 10 years of related experience.

Responsibilities

• Demonstrate and direct commitment to all aspects of safety.
• Support supervision by planning and scheduling activities and managing the work queue, staffing, equipment, materials, tools, switching orders, permits, work package instructions, and planned outage notifications.
• Assist supervision in establishing work commitment dates and expedite delivery when necessary or practical.
• Visit jobs to determine readiness and communicate the readiness state before jobs are dispatched.
• Use the job readiness checklist to confirm jobs can be executed.
• Apply the Accident Prevention Handbook and motor vehicle safety requirements, use applicable critical control checklists, identify and mitigate safety exposures, and support storm restoration efforts, including being able to obtain MOP training.
• Ensure job readiness after design release and communicate with customers, property owners, architects, engineers, and others when necessary.
• Respond to internal and external customer inquiries concerning construction and maintenance activities.
• Coordinate work request activities with the planner/scheduler to establish job start and completion dates.
• Conduct field investigations to gather information about terrain, buildings, equipment clearances, and obstacles.
• Perform pre-work-request assessments to optimize resource utilization and reconcile differences between design and construction.
• Ensure underground utility locates are completed, including OUPS, PA ONE CALL, and MISO Utility Tickets.
• Assist with claims resolutions.
• Manage time and priorities and update management on work in progress, backlog, section productivity, and other applicable status information.
• Research issues, develop alternatives and solutions, and recommend or implement work process improvements.
• Provide technical reports and metrics to support compliance with FirstEnergy practices and procedures; interpret analyses and prepare recommendations.
• Follow existing processes and improvement practices to develop and support documentation, communication, and training.
• Discuss planned work with Line Supervisors, address special needs involving equipment, vehicles, and flaggers, and review prints when necessary.
• Assist with emergencies and storm-related activities and travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend required regulatory training.
• Provide backup or support to the Planner/Scheduler position as necessary.
• Provide support for or act as the call duty Supervisor when required.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Medical insurance
• Prescription drug insurance
• Dental insurance
• Vision insurance
• Life insurance
• Skills development training
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level