RD&D Operations Specialist (Hybrid)

Lakeshore Learning Materials•Carson, CA

2d•Hybrid

About The Position

Lakeshore’s Research, Design & Development team creates products for classrooms and homes. The RD&D Operations Specialist helps keep the team’s work running smoothly by tracking processes, supporting cross-functional projects, and helping team members adopt new tools and ways of working. The role is suited to someone who is detail-oriented, interested in developing operations and project management skills, and motivated by work that supports educators and children. This hybrid position is based out of Lakeshore’s Carson, California office. The specialist supports operational projects through progress tracking, dashboards, reports, and process documentation; helps coordinate and deliver training; analyzes operational data using Excel; and assists cross-functional teams with change management. The role also provides regular project and performance updates to the Operations Manager, including risks and mitigation plans.

Requirements

At least 3 years of experience in an operations, project coordination, or related role.
Proficiency in Microsoft Office Suite, including strong Excel skills for data tracking and reporting.
Clear written and verbal communication skills, including the ability to explain processes and updates to a range of audiences.
Ability to manage multiple tasks and deadlines while remaining organized and detail-oriented.
Ask questions when something is unclear and use feedback to improve work.
Follow through consistently on commitments.
Remain calm and adaptable when priorities shift or projects encounter challenges.

Nice To Haves

Experience with Workfront or a similar project management platform.
Exposure to product development or a cross-functional creative or RD&D environment.
Familiarity with process documentation or standard operating procedure (SOP) creation.

Responsibilities

Track operational project progress, maintain dashboards and reports, and document process steps to promote consistency and efficiency.
Help coordinate and deliver training on new processes, technologies, and expectations.
Analyze operational data and surface insights to help identify areas for improvement.
Assist cross-functional teams with change management initiatives, including aligning stakeholders, facilitating discussions, resolving project challenges, and keeping projects on schedule.
Provide regular updates to the Operations Manager on project milestones, performance insights, project risks, and mitigation plans.