RCS Senior Associate - Bloomington Hospital

Indiana University Health System • Bloomington, MN

2d • Onsite

About The Position

The Financial Counselor serves as a key member of the Patient Financial Navigation/Revenue Cycle team within Bloomington Hospital and the Emergency Department. The role works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor balances compassionate patient interaction with effective account resolution and revenue-cycle practices. The role operates in a fast-paced hospital and Emergency Department environment, requiring the counselor to prioritize multiple cases, handle sensitive financial conversations, and collaborate closely with clinical, registration, social work, case management, and revenue-cycle teams. The position is onsite at Bloomington Hospital and is full-time, 40 hours per week, with schedule options of 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., or 12:00 p.m.–8:30 p.m.

Requirements

• At least one year of experience in hospital or physician Revenue Cycle is strongly preferred.
• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.
• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.

Nice To Haves

• Previous hospital or Emergency Department financial counseling experience.
• Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections.
• Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes.
• Experience working directly with uninsured and underinsured patient populations.
• Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems.
• Bilingual communication skills.

Responsibilities

• Work with patients and families to identify financial needs and verify coverage.
• Assess potential financial assistance options and help patients resolve financial barriers related to healthcare services.
• Establish payment arrangements.
• Support account resolution and revenue-cycle practices.
• Prioritize multiple cases and handle sensitive financial conversations in a fast-paced hospital and Emergency Department environment.
• Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed