RCS Senior Associate - Methodist Hospital

Indiana University Health System • Indianapolis, IN

9d • Onsite

About The Position

The Emergency Room Financial Counselor serves as a key member of the Patient Financial Services/Revenue Cycle team within the Methodist Emergency Department. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services. The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the Emergency Department, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Requirements

• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.

Nice To Haves

• Previous hospital or Emergency Department financial counseling experience.
• Experience with self-pay accounts, Medicaid eligibility, Medicaid-pending accounts, financial assistance, charity care, payment plans, or healthcare collections.
• Knowledge of healthcare insurance verification, patient responsibility, account follow-up, and revenue-cycle processes.
• Experience working directly with uninsured and underinsured patient populations.
• Experience using electronic health record, patient accounting, eligibility, or financial-assistance systems.
• Bilingual communication skills.
• Current Indiana State Navigator's license (for those serving as the Individual Solutions Coordinator).
• At least one year of experience in hospital or physician Revenue Cycle.

Responsibilities

• Identify financial needs of patients and families.
• Verify insurance coverage.
• Assess potential financial assistance options.
• Establish payment arrangements.
• Resolve financial barriers associated with healthcare services.
• Balance compassionate patient interaction with effective account resolution and revenue-cycle practices.
• Prioritize multiple cases in a fast-paced environment.
• Handle sensitive financial conversations.
• Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed